EWM - Outages and Status pages

In this article you will learn:

• How to set up domain status pages
• How to publish incidents and planned outages
• Frequently Asked Questions

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Status pages

EWM status ⧉ are status pages where you can inform the public about the running of your services and the status of your servers. It's also the perfect place to view scheduled downtime.

Create a new Status page

Create a new Status page by following these steps:

1. From the domain details in the customer administration ⧉ enter the EWM management interface.
2. From the top menu, select Page Status Pages.
3. Click the + new page button.
4. Fill in and save the basic settings.

Page Status Settings

After you create a Status page, you will automatically see its configuration options. To change the settings of an existing Status page, select it from the list.

In the settings, you will mainly find a URL that you can publish to your users.

The URL of the status page is random by default, i.e. https://status.online/(náhodné znaky). In the settings URL path you can select an address similar to your domain (URL type folder) or subdomain (URL type subdomain).

Next, select which tests you want to display on the Status page:

1. Select Domains from the top menu of the page .
2. Select your domain.
3. Enter the details of thetest you wish to have displayed on the Status page.
4. In the Page Status section, select the page of your choice and click Add.

The test will appear on the Status page after a while.

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Incidents and planned outages

You can publish various unexpected incidents on the Status page and in RSS readers. This lets you know via the status page that something is wrong and services are down. This will reduce the burden on customer support and inform your customers quickly.

Incident

Create a new incident by following these steps:

1. Access the EWM management interface.
2. In the top menu, select Page Status [icon name="caret-right" prefix="fas"] Incidents.
3. Click on the + new incident button.
4. For an incident, set the incident details and select which services are affected.
5. Save the incident with the Save button.

Once you have resolved the incident, open the incident and switch to Resolved under Status. Resolved incidents are displayed in the Incident History on the Status page until you delete them.

Planned shutdown

Scheduled downtime is for known updates, service interventions or other actions that require service limitations. They are displayed in advance on the Status page and RSS readers, giving your customers time to prepare.

Start a new outage by following these steps:

1. Access the EWM management interface.
2. In the top menu, select the Status page [icon name="caret-right" prefix="fas"] Scheduled downtime.
3. Click the + new downtime button.
4. For an outage, set the details of the outage and select which services are affected.
5. Use the Save button to save the break.

During the downtime, the Status page will display an alert, after the set downtime time, the Status page will automatically return to the default state.

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Frequently Asked Questions