This article covers the procedure for activating the EWM supplementary service and basic operation. For more information on individual tests, see EWM - Tests, for instructions on scheduling downtime and managing status pages, see EWM - Downtime and Status Pages.
In this guide you will learn:
- What is and what is the EWM for
- How to activate EWM
- How to log in to the EWM interface
- How to set up:
- Common problems
- Frequently Asked Questions
EWM extension
Early Warning and Monitoring - EWM ⧉ is an additional service to the domain. It is used to continuously monitor the availability of the services running on the domain and send warnings in case there is a limitation or even a shutdown.
We offer the service in three tariffs - Start, Professional and High Availability. Detailed information about the tests performed by the variants can be found on the WEDOS EWM product page ⧉.
By default, the service includes our recommended tests, but you can override these within your chosen plan. For more information, see Manual test settings.
WEDOS OnLine ⧉ offers extended domain-independent testing options.
EWM activation
You can activate EWM in the domain order or in the customer administration.
Activation in the domain order
In the domain order ⧉ activate EWM with the following steps:
- In the first step of your order, look for the Additional Services table.
- Check WEDOS EWM Domain Monitoring and select an option, if necessary.
Managing an existing domain
To activate or deactivate the WEDOS EWM service, follow the instructions for managing additional services in the customer administration.
Login to the EWM interface
EWM uses a specially adapted OnLine interface to manage individual tests and display results. You can access it by following these steps:
- Log in to the customer administration ⧉.
- Select Domains from the top menu.
- From the list of domains, select the service for which you want to debug EWM.
- In the service details, click the Go to EWM button.
After logging in, you will see an overview of the domain with the results of the latest tests.
You can quickly determine the status of services on a domain by the color of the service label:
Running and successful tests are marked in green. There is no problem, the server is running fine.
Running tests with warnings are marked in yellow. The server is running, it may have a slower response.
Running tests with an error are marked in red. The server is not responding or the test is not set up correctly.
Suspended tests are greyed out. The test is created but suspended.
Unset tests are not displayed. You must set up the test manually.
Manual test settings
For some tests, the automatic settings are not available at all, for others you may want to tweak them. To access the test settings, click on the blue detail button. Fill in the desired settings and click the green button to save your changes.
Some tests are based on the DNS records of a domain. To run the test, you just need to create the record, and EWM will automatically run the test when it detects the new record.
Monitoring and alert settings
You can change the monitoring settings in the Settings menu :
- Interface language and time zone,
- Email addresses for delivery of errors and warnings,
- enable or disable sending warnings or faults for all tests.
API
The API is only available in High Availability. To operate, you will need a key, which you generate in the [icon name="caret-right" prefix="fas"] API Set tings.
Detailed information on how to use the API can be found in the dedicated WEDOS EWM API documentation ⧉.
Common problems
Common problems with the activation and basic setup of WEDOS EWM include:
Cannot go to EWM
Problem: The Go to EWM button is missing in the domain details.
Cause: the EWM service is deactivated.
Solution: Activate it by following the instructions in the chapter Managing an existing domain.
Frequently Asked Questions
How do I change the EWM tariff or deactivate the service?
Enter the EWM ⧉ administration of the domain and click either the change link or the deactivate button.
How do I turn off all notifications?
Check the corresponding boxes in the settings.