VEDOS Knowledge Base

Troubleshooting

articles on solving common service problems

• Problem logging into the administration
• Domain and Service Diagnostics
• Web Hosting - Site Issues
• Web hosting - errors after migration
• Emails - common problems
• Emails - Mail blocking
• FTP - common problems
• Servers - common problems

Administration

articles about customer administration

• WEDOS customer account
• Customer account security
• Login social network accounts
• Login problems
• Authorised users
• Authorisation of requests

Services

instructions common to all VEDOS services

• Guide to choosing services
• Update billing data
• Extension of services
• Expiry of services
• Transfer to another customer
• Transferring services from a foreign WEDOS account

Domains

articles about domain management

• Re-registration to VEDOS
• Change of owner
• Sending the authorization password
• Basic redirection
• Change DNS servers (NSSET)
• Automatic routing to services

DNS

articles about DNS records management

• Managing Domain DNS Records
• History of record changes
• Type A and AAAA records
• ALIAS and CNAME records
• MX records
• Creating subdomains in DNS

Web Hosting

articles about Webhosting management

• Automatic installation of applications
• HTTPS settings
• FTP access
• PHP Configuration
• Backing up the site
• Troubleshooting site problems

HOSTING WP

Articles about Hosting WP

• Trial version for the domain
• Setting Up a New WordPress Hosting Account
• DNS Services for WordPress Hosting
• Switching from another service
• Change of tariff
• Backup

Emails

email guides and WebMail client

• Basic email settings
• Mailbox Management
• Increasing the space of mailboxes
• WebMail manual
• Backing up emails
• Troubleshoot problems with emails

Servers

articles about servers (including Cloud)

• KVM Access: vps SSD
• Pre-installed OS: VPS SSD | VPS ON
• Custom OS: VPS SSD | VPS ON
• VPS SSD Parameter Increase | VPS ON
• Restart VPS SSD | VPS ON
• Troubleshooting server problems

Repository

articles on storage management

• Change of Disk service tariff
• Manage Disk | CD users
• Data synchronization Disk | CD
• Setting up a Free Drive
• Sharing files using CDs