This guide only addresses changing service providers. To change your billing information, follow the instructions in Services - Billing Information. To transfer the service to a new owner, follow the instructions in Service - Transfer to another customer.
In this guide you will learn:
- What is the role of the service provider
- How to change the operator
- How to cancel a change of operator
- Common problems
- Frequently Asked Questions
Service provider
The data of the service provider is used to generate a Processing Agreement, which regulates the mutual rights and obligations between us as the service provider and you as the service administrator in the processing of personal data that we obtain in connection with the provision of the service.
You can change the operator in two ways: electronically (via email and SMS) or via a paper application with officially certified signatures.
Change of service provider
Enter the following steps to request a change of service provider:
- Log in to the customer administration ⧉.
- Select the service type from the top menu.
- Select a specific service in the overview.
- Click on Contact details (operator) in the left menu.
Change service providers:
The actual change of the data should be made in the Edit Service Provider Data form under the processing contract data listing. Under this form, tick the data processing consents and select the method of confirmation of changes: online via email and SMS, or by sending the form with certified signatures.
Change of online operator
To change your online operator, you must meet the following conditions:
- Emails of both the original and the new operator are accessible.
- Both the original and new owner's phones have a European area code, are accessible and able to receive SMS with a verification code.
If you do not meet these conditions, or if the change of online operator fails for other reasons, please make the change using the form with officially certified signatures.
In the Confirmation method section, select Confirm the change by email and SMS to the original and new owner , and click Save.
Arrange for both the original and new operator to follow these steps:
- Open the Change Service Provider Details (Service Type, Name, and Service Number) email from hosting@wedos.com.
- Copy the password in the email.
- Click on the link in the email.
- On the page that opens, enter the passwords from your email and SMS.
- Check the consents and click Confirm Request.
Once both parties have completed this process, the system will generate and send a new processing contract within 1 hour.
Change of operator by verified application
You can make this change even if the email or phone number of the original or new operator is not available.
The change of the operator shall be processed by the Authorization Department within 5 working days from the receipt of all documents.
In the Change Confirmation Method section, tick the option Confirm the change to the original and new owner using email and SMS, complete the email to send the request for official verification and click Save.
Follow these steps:
- Open the Change Service Provider Details (Service Type, Name, and Service Number) email from hosting@wedos.com.
- Download the attached PDF file and print it.
- Secure the signatures of both the original and new operator and have them officially verified.
Send the signed application (or applications - the original and the new operator can each sign separately) by post to:
WEDOS Internet, a.s.
Masarykova 1230
37341 Hluboká nad Vltavou
Alternatively, you can also use the following options to send your application:
- By e-mail in PDF format with electronic signature.
- Through the CZECH POINT service - authorized document conversion. In this case you must also officially verify the sent application and only then send a scanned copy.
Please send the documents within 14 days of the application. After this period, we may cancel the application.
Cancellation of a request for change of operator
You can cancel your request before closing it in the interface for changing service providers.
Cancellation of change of service provider:
Follow these steps:
- Under the current processing contract detail, find the Operator Data Change Request Detail.
- Click Cancel Request.
Common problems
Common problems with changing service providers include:
Outdated phone number
Problem: The original operator listed a landline on the phone. How do I get a code to verify the phone?
Solution: If you do not have a way to have the SMS read, you must send the request via a form with certified signatures ⧉.
Frequently Asked Questions
Why didn't the new operator automatically receive their paper copy of the application?
The system sends the request only to the email address specified in the form. If you want to send the request to another person for confirmation, forward the email manually.