In this article you will learn:
- What logging is used for
- How to enable logging in customer administration
- How to get the logs
- Frequently Asked Questions
Logging in
Using logging, you can detect the causes of slowdowns or other undesirable site behavior. We offer two types of logs for our web hosting service - Accesslog and Errorlog.
Logging starts at the moment the service starts. Older logs are not available in the system.
Accesslog
Accesslog, or access log, records all accesses to the web via HTTP and HTTPS. It does not log FTP accesses. It is used to track general web traffic, but also access to specific files, such as the administration interface.
Errorlog
Errorlog records PHP (web scripts) and Apache (server) errors. You will use it mainly when testing site updates (such as plugins), or when determining the possible causes of Error 503.
Logging activation
If you need to retrieve web hosting logs on WMS, skip this step and continue with the Retrieving Logs chapter. Web hosts on WMS always have logging enabled.
Accesslog and Errorlog are additional services for regular Webhosting. To activate them, follow these steps:
- Log in to the customer administration ⧉.
- From the top menu, select Hosting Services Webhosting.
- Select the web host you want to enable logging for from the menu.
- Select Additional services from the left menu.
- For the selected service, click the + button on the left side of the table.
- If you want to activate the logs only temporarily (for 24 hours for free), check the box Activate temporarily for 24 hours.
- Click Activate.
Activating the logs will start the logging process. The settings will take effect within 30 minutes. Events (accesses, errors) that occurred before the service was started will not be available in the logs.
You can only activate the temporary activation (for 24 hours for free) once every 30 days.
Getting logs
WMS logs are temporarily unavailable. Please contact customer support to have them sent to you.
Accesslogs and Errorlogs are stored in a new file every day. You can download logs up to 7 days old (but not older than the start of the service).
You can get the output from the logs directly in the customer administration. Follow these steps:
- Log in to customer administration.
- From the top menu, select Hosting Services Webhosting.
- From the menu, select the web host from which you want to retrieve the log data.
- Select Logs from the left menu.
- For the type of log and the date for which you want to get the log, click the Get Log button.
- After the log is generated, click the download log button.
You can view the downloaded logs in CSV format, for example, in a spreadsheet (Excel, Calc and similar).
Frequently Asked Questions
How do I find out who connected to my web hosting via FTP when and from where?
Unfortunately, we do not log FTP accesses.
The error happened before I turned on logging. How do I access older logs?
The service does not provide logs older than the start of logging. If you need to log for a longer period than 24 hours, activate the service permanently.
Why is my log blank?
It usually takes up to half an hour to start the service in the system. If you generate the log immediately after activation in the customer administration, it will be empty.
Can I download the logs automatically?
Unfortunately, we do not currently support automatic log generation and downloading.