This article is simplified for beginners. For detailed information on moving websites, emails and domains from competitors, see the Advanced Services - Moving from Competitors article.
What do you want to know about switching from competitors?
Moving the website and emails
This guide addresses the simplest possible procedure for moving your website and emails, which is the Paid Move service from competitor &boxboxbox;. For more ways to move sites, emails and domains from competitors, see the Advanced Services - Moving from a Competitor article.
We only transfer a site from a competitor if there is FTP access. If you do not have this access and cannot get it from the original provider, the site cannot be moved.
After setting up the service, write a request to migrate the website or emails via the form ⧉ according to the template:
Žádám o migraci webu (závorku nahraďte názvem webu) od konkurence. Přístupy jsou:
FTP server: (závorku nahraďte adresou FTP serveru u konkurence)
FTP uživatelské jméno: (závorku nahraďte FTP uživatelským jménem u konkurence)
FTP heslo: (závorku nahraďte FTP heslem u konkurence)S cenou přesunu od konkurence souhlasím.
If you are also migrating emails, include their addresses and passwords in the request, as well as the IMAP server address of your competitor.
Wait for further instructions from support. Requests are generally resolved within 1-2 business days, depending on the complexity of the move and workload.
Done! 🎉
Pay the invoice.
After the migration is complete, thoroughly check the functionality of your site and the completeness of your emails. Report any deficiencies immediately to support in the response to the data migration conversation.
Bonus for switching from competitors
You get a bonus for switching from a competing web hosting provider ⧉ in addition to your first subscription period.
In the first step of the order fill in
- The domain under which you have web hosting with a competitor
- Section Switching from competitors
A condition for the recognition of a switch from a competitor is proof of payment for the period in question with the competing operator. Make sure that the attached document includes:
- Domain name identical to the name of the new Webhosting
- Expiry date of original service
- Indication of payment for the original service.
Complete and pay for your Web Hosting order.
For detailed information about ordering Webhosting services, please refer to the Advanced Webhosting - Ordering a New Service guide.
Done! 🎉
After the payment request has been paid, the system will send the switching bonus request from the competitor to customer support for review. Normal processing time for the request is within 1 business day.