This guide covers setting up general email alerts within a customer account. To set up email alerts for service expirations, follow the instructions in Administration - Service expiration behavior.
In this article you will learn:
- How to set up customer account email alerts
- How to choose email newsletter topics
- Frequently Asked Questions
Email account alerts
Customer account email alerts inform you of:
- login to your customer account;
- the progress of service orders, payments and related accounting documents;
- additional services before the extension of services;
- breakdowns, shutdowns and changes;
- drawing of discount coupons.
To turn these email notifications off or on, follow these steps:
- Log in to the customer administration ⧉.
- Select My Account Customer from the top menu.
- From the left menu, select Account Security for login emails, or Basic settings for all other notifications.
- Check or uncheck the emails you (don't) want to receive and save your settings with the Save Changes button.
For more information about securing your account with login emails, see Administration - Customer Account Security.
Newsletter
To enable or disable email newsletters, or to select topics, follow these steps:
- Log in to the customer administration ⧉.
- Select My Account Customer from the top menu.
- In the left menu, select Email newsletter.
- Check or uncheck the selected email newsletter topics.
- Confirm your selections by clicking Save Changes.
Frequently Asked Questions
Where do I turn off the emails that tell me to pay a month before my service is due?
To set up email alerts for expiring services, follow the instructions in Administration - Service expiration behavior.
Where else can I find information about the operation of VEDOS?
For more information on how VEDOS works, please visit the blog.