Administration - Service behavior before expiration

In this article you will learn:

• How to configure service behavior before expiration globally
• How to manage service behavior using folders
• Frequently Asked Questions

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Service expiration settings

In the customer administration, you can globally configure how the services will behave before expiration. The time before expiration varies by service type and billing period:

• 14 days for services with monthly billing
• 21 days for hosting services
• 30 days for domains

To access the global settings, do the following:

1. Log in to the customer administration ⧉.
2. Select My Account Customer from the top menu.
3. Select Service Expiration Settings from the left menu.

In the Service Behavior Settings Before Expiration table, you can mark a behavior for each service category:

• The reminder call is the default setting. The system will send a payment reminder 14 to 30 days before expiration (depending on the type of service and its billing period). If the service is not paid correctly 5 to 8 days before expiration, it will send another reminder.
• Call Without Reminder only sends a payment reminder 14 to 30 days before expiration (depending on the type of service and its billing period). It sends no other messages.
• Without prompting, only notification does not issue a new call for payment, only 5 to 8 days before expiration sends a message about the impending expiration of the service.
• Automatic renewal requires the use of a deposit account. 10 days prior to expiration, they will attempt to use the credit to automatically pay for the service. Renewal by credit is non-refundable. If there is not enough credit in the backup account, it will send a message to the billing email maintained with the backup account. For more information, see Services - Extensions.
• Do Nothing does not attempt to extend the service in any way, nor does it send any notice of its expiration. However, the registry or its delegated authority may still contact the owner about expiring domains.

You can also enable or disable these settings:

• Automatic activation of recommended additional services is a setting that automatically activates the selected additional services upon renewal. You can deactivate the activated subservices again by following the instructions for managing subservices.

To specify the setting for all services, select it in the mark all table.

Once you have made the settings, use the change settings button to save them.

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Service folders

If you need to set custom expiration behavior for selected services that differs from the global settings, you can add them to the custom rules folder. By adding services to folders, customers commonly solve:

• Automatic extension of own services from the backup account, while we extend the services of their customers in the same account after payment of the sent invoice (default setting).
• Not extending one-time services purchased for one period without immediately terminating them.

Create a new folder

To create a folder, first enter the folder management interface by following these steps:

1. Log in to the customer administration ⧉.
2. From the top menu, select the service category in which you want to create the folder.
3. In the Service Overview, click the Manage folders link.

On the next page, in the Add Folder box below the folder listing, type a name for the new folder, and then click Create. This will create a new folder with the default settings, which you can further reconfigure.

Folder settings

To change the folder settings, first enter the folder management interface in the same way as you would when creating a new folder.

You can change the folder name directly in the folder list. Just type the new name in the text box with the original folder name and click the save button.

To delete a folder, click the red × button on the left side of the row.

To enter the folder settings themselves, click the tool icon to the left of the folder ID number.

In the settings, you will find a table with an overview of the services that are located in the folder, as well as the settings:

• A method of pre-expiration behavior where you can let services inherit global settings, or set any custom behavior from the options of prompt with reminder, prompt without reminder, no prompt, auto-renew, and do nothing.
• Notifications via PUSH notifications, where you can let services inherit global settings, or turn notifications on or off.
• Automatic activation of extensions on service renewal, where you can let services inherit global settings, or turn automatic activation on or off.

After changing the settings, confirm the new value by clicking the set button.

Adding and removing services to folders

To add a service to a folder, follow these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, select the category of services you want to manage.
3. Use the check boxes on the left side of the report to select the services you want to move to the folder.
4. In the bottom right corner of the table, select Move to folder: folder from the menu and confirm the move by clicking the Make button.

If you want to remove a service from a folder, follow the same steps as for adding a service to a folder, but select - none - from the menu .

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Frequently Asked Questions