This article is simplified for beginners. For detailed information about updating personal details, see the articles listed at the end of the relevant sections.
Which details would you like to update?
Customer account details
Customer account details do not affect the details of the services in that account. If you need to change billing details, or the details of the owner/operator of a service, follow the guides below.
Follow the link for the change you want to make:
Fill in the relevant form and save your changes.
Instructions are provided directly on the relevant pages.
Done! 🎉
The changes take effect within a few minutes at the latest.
For more information, see the advanced article Administration – Customer Account.
Billing details
Changing billing details cancels any current payment request for service renewal and issues a new one with a new payment reference (variable symbol).
The billing details change described here is permanent. The system applies it to the current and all future payment requests for the service.
Billing details for orders that have already been paid (invoices and tax documents) cannot be changed.
Log in to Customer Administration and open the list of services:
Each service type has separate billing details. For example, to change the details for both a domain and its Webhosting, open the links for both service types.
In the list, select the services whose billing details you want to change.
At the bottom of the table, select Change customer details (billing details) and click the button Apply.
Enter the current details in the form and confirm them on the next page.
The system automatically sends all accounting documents only to the specified primary email address.
If an external accountant handles your billing, meaning someone other than the person listed as the customer, we recommend entering their email address in the field E-mail 2.
If an unauthorized person requests billing documents to be sent to Email or Email 2, support may comply. We never send billing documents to addresses other than those specified.
Done! 🎉
If the service has an unpaid payment request, the system cancels it and immediately sends a new one with the updated details, including a new payment reference (variable symbol).
For more information, see the advanced article Services – Billing Details.
Domain owner
The guide below describes how to edit the domain owner’s contact in the registry.
Registries do not allow changes to the name (company name) of a domain contact and treat this as a change of domain owner. In this case, follow the guide Domains – Changing the Owner.
Log in to Customer Administration and open the domain selection link ⧉.
Select the domain whose owner contact you want to edit from the list.
If other domains use a contact with the same identifier, the change applies to all of them.
In the table Information find the item Owner contact and click the name (identifier) of the domain contact.
In the contact information/editing interface, request the contact’s authorization password to be sent to its email address. Copy it into the field and click the button Edit/show hidden data.
After clicking the link send password you will be prompted to enter a CAPTCHA code and confirm your password request with the button Send authorization password.
Edit the details in the form and tick the consent checkboxes.
You cannot change the contact’s name or company name this way. Create a new contact with the current details and change the domain owner.
Confirm the changes by clicking the button Submit.
Done! 🎉
Changes to contact details usually take effect within a few hours (depending on how quickly the registry processes the request).
For more information, see the advanced article Domains – Changing the Owner.
Service operator
Log in to Customer Administration and follow the link for the service type:
Select the service whose operator you want to edit or change from the list.
In the section Edit service operator details at the bottom of the page, make the required changes.
If you are changing the company name, first name, last name, email address, phone number or company registration number, also select how to confirm the changes.
- Both the current and new operators confirm the change by email and SMS: select this if both the current and new operators have access to their email accounts and their phones can display a text message containing a verification code.
- Both the current and new operators confirm the change with officially certified signatures: you can use this method even without the access mentioned above. Send the form for signature certification to any email address you enter in this option’s field.
Confirm the changes following the instructions for your chosen method:
- For confirmation by email and SMS, click the link in the email and enter the email and SMS codes on the page.
- For confirmation with officially certified signatures, print and complete the form. Have the signatures officially certified and send the document by post to:
WEDOS, a.s.
Masarykova 1230
37341 Hluboká nad Vltavou
Done! 🎉
Changes to contact details take effect within 1 hour of completing authorization. The system issues and sends a new data processing agreement.
For more information, see the advanced article Services – Operator.