Administration – Customer Account

In this article, you will learn:

• How to create a new WEDOS customer account
• How to change account details
• How to secure your account
• How to set up sub-accounts
• How to cancel your account
• Common problems
• Frequently asked questions

---

Creating a customer account

To create a new customer account, we require:

• A working email address, which also serves as your login name. If you lose your password, we also send instructions for resetting it to this email.
• A phone number able to receive SMS. We verify your identity by phone if you do not have access to your login email. 

Creating and maintaining a customer account is free of charge. 

Create a new customer account using the registration form ⧉.

To register, you can: 

• use shared registration with an existing Facebook, Google, MojeID or LinkedIn account, or
• fill in the registration form.

Shared registration

If you have an account with Facebook, Google, MojeID or LinkedIn, you can use it to register quickly with WEDOS. In the login form, click the icon of the selected service and follow its instructions.

Registration form

You can also create a new customer account by filling in the registration form:

1. Carefully fill in the required details (marked with a red asterisk) and tick the mandatory consents.
2. Pass the reCaptcha check.
3. Click Create Account.

During registration, you also enter a password. It must meet the following requirements:

• at least 8 and at most 50 characters long
• contains at least one lowercase character, at least one uppercase character, at least one digit and at least one of the following special characters: !\”#()+,-./:;<=>?@[]^_`{|}~*
• does not contain these strings: 12345, aaaaa, admin, heslo, passwd, password

After the account is created, the system asks you to verify the phone number you entered. Enter the verification SMS code, or postpone the verification until later.

If everything is in order, the system creates the new account and we send you an email with further instructions from the address wedos@wedos.com, which also verifies that your email address works. 

Activate your account by clicking the link in the email (https://login.wedos.com/activate/…).

After activating the account, log in. If you postponed SMS verification during registration, the system sends a verification SMS to the phone number you provided during registration.

If the message does not arrive, have it sent again, or change the phone number using the link.

Once your phone number is verified, you can use the customer administration to its full extent.

---

Customer account details

WEDOS keeps the following details for a customer account:

• Company (optional)
• First name and surname (required)
• Titles before and after the name (optional)
• Email: Login name (login, required).
• Phone number: Backup verification in case you lose access to your email (required).
• Preferred language: The system sends informational emails in the selected language (if they are available in it).

To verify or change your customer account details, follow these steps:

1. Log in to the Customer Administration ⧉.
2. In the top menu, select My Account Customer.
3. In the left menu, select Basic settings.
4. Make the necessary changes in the form.
5. Save using the button Save Changes.

You can also change the account’s username and password at any time.

Email (login)

To change your username, follow these steps:

1. Log in to the Customer Administration ⧉.
2. In the top menu, select My Account Customer.
3. In the left menu, select Change login and email.

Then follow these steps:

1. In the Change form, fill in New email (login).
2. Click Send Authorization Password.
3. Enter the password from the new email within 1 hour in the field Authorization password.
4. Confirm with the button Change Login and Email.

Password

Changing the password has its own page, accessible via the link Change password in the left menu.

Follow these steps:

1. Log in to the Customer Administration ⧉.
2. In the top menu, select My Account Customer.
3. In the left menu, select Change password.

Enter your current password, the new password, and the new password again for verification.

Using the key icon next to the field New password you can have a secure password generated randomly.

---

Account security

Detailed information about securing your customer account can be found in the guide Administration – Customer Account Security.

---

Sub-accounts

The administration does not allow you to create sub-accounts directly under customer accounts, but it does allow you to give other accounts access to services or billing in one customer account. You can find more information and setup instructions in the article Administration – Authorized Service User.

---

Cancelling an account

Detailed information about cancelling a customer account can be found in the guide Administration – Account Cancellation.

---

Common problems

Common customer account errors include:

• Typo in the email address/phone number
• Verification SMS does not arrive during registration
• Forgotten login details
• Account contains no services
• Taking over an account of a deceased person

---

Frequently asked questions

Was this article helpful?

Your feedback helps us improve our articles.

YesNo

Would you like to tell us something about this article? (optional)

Your message goes to the documentation team, who do not reply to it. If you need help, contact us using the contact form. Do not include passwords or personal data.

Leave this field empty