Emails - Blacklist/whitelist

In this article you will learn:

• What is an email blacklist and whitelist
• How to manage blacklist and whitelist
• Common problems
• Frequently Asked Questions

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Email blacklist and whitelist

These two lists are one layer of spam protection.

• The blacklist contains addresses and domains from which the server completely rejects emails.
• The Whitelist contains addresses that are exceptions to the Blacklist. So if you want to block an entire domain except for a small number of trusted addresses, add those addresses to the Whitelist.

You can set up blacklist and whitelist globally for the entire service and for individual mailboxes. Settings via the WebMail client are currently unavailable.

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Blacklist and whitelist management

You can manage your blacklist and whitelist with any service that provides email hosting. To view blacklisted addresses, follow these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, click on Hosting Services Mailhosting, Webhosting, WMS, or WebSite.
3. Select the service for which you want to view the blacklist or whitelist.
4. In the left menu, select Emails - Blacklist/whitelist.

In the Sender List, you can see the entries:

• Sender: a specific email address or the entire domain.
• Type: information about whether the sender is blacklisted or whitelisted.
• Mailbox: the mailbox for which the settings apply. A * indicates that the sender is on the list of all mailboxes.
• Source and created: information about how and when the sender was inserted into the list(RoundCube - manual means inserted via WebMail).

Adding an address to the blacklist/whitelist

Add a new sender by following these steps:

1. In the blacklist and whitelist management interface, click the + add sender button.
2. In the pop-up window:
   1. Fill in the email, domain, domain extension or IP address of the sender.
   2. Select the mailbox for which you want to set the rules; select * to select all mailboxes.
   3. Choose whether you want to add the sender to a blacklist or a whitelist.
   4. Click Add Sender.

Removing an address from the blacklist/whitelist

To remove individual addresses from the blacklist or whitelist, click the cross to the left of the sender. Alternatively, check all the addresses you want to remove and click the delete selected items button.

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Common problems

Common problems with blacklist/hitelist settings include:

• No mail from whitelisted address
• Spam is too much, blacklist is not enough

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Frequently Asked Questions