In this article you will read:
- How VEDOS hosting detects and solves spam
- How to deal with mail blocking
- How to use blacklist and whitelist
- Frequently Asked Questions
VEDOS and spam
Junk mail is a major problem for both ordinary users and email service providers. WEDOS therefore applies the following measures for incoming mail:
- Verification of blacklists such as SpamCop ⧉, SORBS and others,
- Verify the SPF record of the domain and DKIM,
- spam filter.
Spam filters work on two levels:
- Filtering potentially dangerous mail on receipt. We do not turn off these spam filters. They check blacklists(including the customer's), SPF and DKIM records, and do not allow mail that violates security criteria to enter the server at all. The sender of such mail will receive an undeliverable message from the server with a reason, most often a problem with SPF or blacklisting.
- Filtering potentially unwanted mail into the SPAM folder. This is (or sometimes is not) spam that passes through security filters to the inbox. This is where you can decide whether or not to have this mail sorted. This sorted spam is only available in the WebMail client ⧉.
Receiving Spam in Inbox
To receive all mail, including mail filtered to the Spam folder, follow these steps:
- Log in to the customer administration ⧉.
- In the navigation bar, select Hosting Services Webhosting (or WMS, WebSite, Mailhosting).
- Select the service whose mailbox you want to set up.
- In the left-hand menu, select Mailboxes.
- From the list, select the e-mail box for which you want to disable spam sorting.
- In the Additional settings box, uncheck the Store spam in a separate folder option.
- Save the settings.
Set up mailbox services:
Sending spam
When it comes to sending spam, we try to minimize the amount of messages with a negative impact on spam scores that leave our system. This includes the following measures:
- Limiting the number of messages sent from our hosting
- Prohibition of sending bulk mail
- Regular checks and resolution of reported spam
Mail blocking
Mail blocking is not always the result of spam. For detailed information on how to block mail and how to deal with blocked mail, see Email - Blocking.
Blacklist and whitelist
As a user, you can interfere with the process of evaluating mail for spam or blocking its reception by adding addresses to the blacklist (the server blocks these messages completely) or whitelist (blacklist exception).
Currently, you can only set up lists globally in the customer administration of the service according to the Emails - Blacklist/Whitelist instructions.
Frequently Asked Questions
What if I need to send more than 500 emails a day?
When it comes to bulk mail, find a service provider that allows this (and often has tools for managing email campaigns). If you need to increase your quota for regular mailings, contact us via the ⧉ form. Please provide the name of the service, the proposed new daily quota and the reason for the request.
I got my mailbox blocked because it was supposedly sending out spam. How do I solve this?
The technicians will send you an email informing you of the attack and shutting down your mailbox. You will usually need to change your mailbox password and check all devices that have access to it with an antivirus program. You can then inform us about the measures taken in a reply to the spam email or via the ⧉ form.
Can I turn off spam filtering in my mail?
No, turning off the spam filter does not allow it. If you need to receive mail that falls into spam, ask the sender to provide SPF, DKIM, and DMARC records on the domain. Alternatively, you can let the mailbox settings send spam to your inbox(user blacklist and filters that completely discard messages, such as SPF fail, will still work).