This article is simplified for beginners. For detailed information about moving websites, email and domains from another provider, see the advanced article Services – Moving from Another Provider.
What would you like to know about moving from another provider?
Domain transfer
Open the domain transfer interface ⧉.
Enter your domain name in the form. Choose a hosting option and tick the consent checkboxes. Then continue with your order.
Enter your domain name in the form. Choose a hosting option and tick the consent checkboxes. Then continue with your order.
Obtain the domain’s authorization password.
- For a CZ domain, you can request it directly from the order form.
- For other domain extensions, request it from your current registrar.
Systems usually send the domain’s authorization password to the domain owner’s email address.
Complete the transfer order.
If the transfer is subject to a fee, pay the transfer fee sent to the service’s billing email address.
The transfer fee, if applicable, also extends the domain’s registration period by 1 year.
Check your email. Confirm the transfer authorization requests from both WEDOS and your original registrar.
Done! 🎉
The transfer is completed within 1 hour of paying the fees and completing all confirmations.
If you encounter errors or other transfer issues, see the more detailed guide Domains – Transfer.
Website and email migration
This guide covers the simplest way to migrate a website and email, which is the service Paid migration from another provider ⧉. For other ways to move websites, email and domains from another provider, see the advanced article Services – Moving from Another Provider.
We can migrate a website from another provider only if FTP access is available. If you do not have this access and cannot obtain it from your original provider, the website cannot be migrated.
Order a new Webhosting service ⧉.
To request a bonus service period for switching from another provider, follow the section Bonus for switching from another provider.
Once the service has been set up, submit a request to migrate your website and, if applicable, email using the form ⧉ following this template:
I request migration of the website (replace the text in parentheses with your website name) from another provider. The access details are:
FTP server: (replace the text in parentheses with the FTP server address at your previous provider)
FTP username: (replace the text in parentheses with the FTP username at your previous provider)
FTP password: (replace the text in parentheses with the FTP password at your previous provider)I agree to the price of migration from another provider.
If you are also migrating email, include the email addresses and passwords in your request, along with the IMAP server address at your previous provider.
Wait for further instructions from support. We usually handle requests within 1-2 business days, depending on the complexity of the migration and our workload.
Done! 🎉
Pay the issued invoice.
After migration is complete, thoroughly check that your website works and that all email is present. Report any issues to support immediately by replying to the conversation about the data migration.
Bonus for switching from another provider
You receive the bonus for switching from another webhosting provider ⧉ as an addition to your first prepaid service period.
In the first step of the order, enter
- The domain under which you have webhosting with your previous provider
- Section Moving from another provider
To qualify for the switching bonus, you must provide proof that you paid for the relevant service period with your previous provider. Make sure the attached document includes:
- A domain name matching the name of your new Webhosting service
- The expiration date of the original service
- Confirmation that the original service has been paid for.
Complete and pay for the Webhosting order.
For detailed information about ordering Webhosting, see the advanced guide Webhosting – Ordering a New Service.
Done! 🎉
After you pay the payment request, the system sends the switching bonus request to customer support for review. Requests are normally processed within 1 business day.