The WordPress content management system and its templates or plugins are generally not VEDOS services and are not covered by our customer support.
In this article you will learn:
- What is and how WordPress works on Web Hosting
- How to install WordPress on Webhosting:
- Common problems
- Frequently Asked Questions
WordPress on VEDOS Webhosting
The popular CMS WordPress is popular among amateur and professional web developers for its intuitive management and a wide range of free and commercial templates and extensions (plugins). VEDOS optimizes its offer of web hosting plans with this content management system in mind, so that the website of beginners and professionals can run quickly and smoothly.
You can run WordPress on Webhosting with any tariff and WMS service. WordPress is not compatible with WebSite 1.0.
Installing WordPress on Webhosting
You can install WordPress on Webhosting manually or with the application installer.
Manual installation
Manual installation is required for the LowCost web hosting option, for which we do not provide an installer. Follow these steps:
- On the WordPress website ⧉ (external link) download the desired version of the application.
- Name the unzipped folder with the installation files with the domain name (without www, e.g.
domena.tld) and upload via FTP to the directorywww/domains. - Follow the instructions for Webhosting - Databases to create a new database for WordPress.
- Enter the domain in the address bar and perform the installation.
Automatic installation
Automatic installation is supported by Webhostings with NoLimit and Extra tariffs, as well as WMS.
For detailed instructions on how to automatically install WordPress, see the Web Hosting - Application Installer article.
Common problems
Common problems with WordPress on Webhosting include:
- Application Installer error
- Unavailability of WordPress administration
- Database connection error
- Cannot record media
- Calling an undefined PHP function
Application Installer error
Problem: An error occurs when installing using the installer on Webhosting or WMS.
Solution: Common installer problems are addressed in the corresponding chapter of the Webhosting - Application Installer manual.
Administration is not available
Problem: I can't log in to the WordPress administration.
Cause: WordPress administration, including the one installed by our installer, is completely separate from the WEDOS customer administration. It may use a different login email and password.
It is also common that a link to the administration in the form /admin or /wp-admin stops working.
Solution: If the administration link does not work as domena.tld/admin, try typing domena.tld/wp-login.phpwhere domena.tld replace it with your domain.
WEDOS customer support does not have access to the WordPress administration. To recover a lost password, use the "Forgot your password?" link. on the login screen.
An error occurred while connecting to the database server
Problem: An error message is displayed An error occurred while connecting to the database server.
Cause: This error is most often encountered after changing the password for the database administrator account.
Solution: Make sure the database that WordPress uses exists, and the file wp-config.php FTP contains the current connection information for this database, including the username and current password.
If the connection information is correct, check the WEDOS Status ⧉ service to see if there is an outage.
Media upload error - temporary directory does not exist
Problem: Unable to upload media, error message Temporary directory does not exist.
Cause: there is no tmp folder for temporary files in the FTP root directory.
Solution: Log in to FTP using your main account and check that outside folders www there are also folders tmp a session. If they don't exist, start a new one.
Undefined function
Problem: The website is not working, an error message is displayed starting with Fatal error: Call to undefined function.
Cause: the version of WordPress, template, or plugin is not compatible with the PHP version.
Solution: Check the system, template and plugin requirements and set the PHP version they support.
Another problem
For more common problems and their solutions, see the WordPress Community Guide : broken website ⧉. If even this article doesn't solve your specific problem, try searching for the problem in the Help ⧉ forum.
Frequently Asked Questions
Is there a fee for installing WordPress?
WordPress itself is free, as is its automatic installation. We do not perform manual installation, even as a paid service.
I can't have WordPress on LowCost web hosting?
We do not operate an application installer on LowCost web hosting. You can still install WordPress, but only manually.
How do I move my website from WordPress hosting to VEDOS?
If you have access to FTP, you can use automatic migration. If you can install plugins, use any migration plugin.