This article addresses the billing side of the imprest account. For basic information, see the Advance Account - Manual article.
In this article you will learn:
- How to list the movements in the imprest account
- How to issue a bill
- How to change billing information
- Frequently Asked Questions
Movements on the imprest account
You can get an overview of the movements in your deposit account in the customer administration by following these steps:
- Log in to the customer administration ⧉.
- Select Billing from the top menu.
- Click on Account Movements in the left menu.
For each item you will find:
- payment flag - special designation of payments that are:
- blocked(B): the system has reserved the amount for payment of the order, the ordered service is waiting to be set up.
- unbilled(N): the system has used the amount to pay for the order but has not yet billed it.
- type - order payment or deposit
- service - the type of service that was paid for
- amount - the amount of the deposit (positive number) or payment (negative number)
- description - description of the specific service paid for or notes on the deposit made
- Order No. - order number, corresponds to the order in the invoicing system and the advance invoice numbers
The balance on the imprest account and the amounts are exclusive of VAT.
Billing
Each billing is accompanied by an invoice containing the services billed and a deduction of the relevant credit amount so that the total amount of the invoice is CZK 0. The billing is done automatically by the system in the first half of the calendar month. The final invoice is sent to the billing email of the backup account.
The system will only bill for successfully established services.
You can also do the billing manually by following these steps:
- Log in to the customer administration ⧉.
- Select Billing from the top menu.
- Click on Billing in the left menu.
- Click on the Make settlement button.
Change of billing data
You cannot currently change your billing information in the customer administration. Log in to the customer administration and contact us via the form ⧉. In your request, please indicate the new billing information you would like to set up.
Requests are usually processed by the billing department within 1 working day.
Common problems
Common problems with the imprest account include:
Cannot change billing information
Problem: The administration displays: Billing information can no longer be changed because there are already some accounting documents for this imprest account.
Cause: a manual review by the billing department is required before changing the billing information for an imprest account.
Solution: Request a change to your deposit account billing information via the ⧉ form. Please provide the new details by using the form "Contact us". The matter will be resolved with you by the billing department staff usually within 1 working day.
The payment prompt does not match the credit entered
Problem: The amount of the payment request is higher than the credit value entered in the form.
Cause: you enter the amount without VAT in the form, which the system calculates additionally.
Solution: Pay the amount exactly as stated in the notice. If VAT is incorrectly charged, please contact us via the &boxbox form.
Frequently Asked Questions
Where can I find more information about invoicing an imprest account?
For more information, see Advance Account - Billing.
What amount will you deduct from my credit when I pay for the service? With or without VAT?
You pay VAT when you top up your credit, so the system deducts the VAT-free amounts from your credit for service payments.
How do I change the billing details of my imprest account?
Ask customer support for a change ⧉. Requests are usually handled by the billing department within 1 business day.
Can I pay only part of the order from the deposit account and pay the rest in another way?
No, the entire order must be paid for in one way.
Why can't I add a newly established service to my bill? The amount has already been successfully deducted.
The amount is only blocked (the service has a B flag in the movement overview ). Wait for the service to be set up, then you can enter the billing.