Administration – Contact Form

In this article, you will learn:

• What the contact form is for and how it works
• Where to find the contact form
• How to open the form without logging in to Customer Administration
• Frequently asked questions

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Contact form

The contact form is used to start email communication with support and other WEDOS departments.

Unlike regular email, a conversation started through the form is authorized, and we accept requests for any changes to your orders or services only on the basis of such a request. You can find more information in the article Administration – Request Authorization.

For general inquiries, you can also send a message through the form without logging in.

You will receive a reply at the email address entered in the field Your email usually within:

• 1-2 hours if support or a technician handles the request,
• 1 business day for another department,

depending on staff workload and the complexity of the request.

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Contact form locations

The best way to access the form is from the details of the serviceyour inquiry concerns. Send general inquiries from the Customer Administration.

Service details

If you open the form from the service details, the system pre-fills identifying information, making it easier for support to find the issue or a solution.

Follow these steps:

1. Log in to Customer Administration ⧉.
2. In the top menu, select the service category.
3. Select the specific service you need help with from the list.
4. In the service details, click the lifebuoy icon next to the service name.

Customer Administration

To send a general inquiry, follow these steps:

1. Log in to Customer Administration ⧉.
2. In the top menu, select My account Customer.
3. Below the customer details, click the link contact form.

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Form without login

You can also use the form without logging in to Customer Administration. In that case, however, requests sent through it will not be authorized.

To open the contact form without logging in, visit this link ⧉ and click the button I do not have a customer account – continue without logging in.

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Frequently asked questions

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