Administration – Customer Account

In this article, you will learn:

• How to create a new WEDOS customer account
• How to change account details
• How to secure your account
• How to set up sub-accounts
• How to cancel your account
• Common problems
• Frequently Asked Questions

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Creating a customer account

To create a new customer account, we require:

• A working email address, which also serves as your login name. If you lose your password, we also send instructions for resetting it to this email.
• A phone number that can receive SMS. We use your phone to verify your identity if you do not have access to your login email. 

Creating and maintaining a customer account is free of charge. 

Create a new customer account using the registration form ⧉.

To register, you can: 

• use shared registration with an existing Facebook, Google, MojeID or LinkedIn account, or
• fill in the registration form.

Shared registration

If you have an account with Facebook, Google, MojeID or LinkedIn, you can use it to quickly register with WEDOS. In the login form, click the icon of the service you want to use and follow its instructions.

Registration form

You can also create a new customer account by filling in the registration form:

1. Vyplňte pečlivě požadované údaje (označené červenou hvězdičkou) a zaškrtněte povinné souhlasy.
2. Pass the reCaptcha check.
3. Click the Create Account.

During registration, you also enter a password. It must meet the following requirements:

• at least 8 and at most 50 characters long
• contains at least one lowercase character, at least one uppercase character, at least one digit and at least one of the following special characters: !\”#()+,-./:;<=>?@[]^_`{|}~*
• does not contain these strings: 12345, aaaaa, admin, heslo, passwd, password

After the account is created, the system asks you to verify the phone number you entered. Enter the verification SMS code, or postpone the verification until later.

If everything is in order, the system creates the new account and we send you an email with further instructions from wedos@wedos.com, which also verifies that your email address works. 

Activate your account by clicking the link in the email (https://login.wedos.com/activate/…).

After activating your account, log in. If you postponed the SMS verification during registration, the system sends a verification SMS to the phone number you provided at registration.

If the message does not arrive, have it sent again, or change the phone number using the link.

Once your phone number is verified, you can use the customer administration to its full extent.

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Customer account details

WEDOS keeps the following details for a customer account:

• Company (optional)
• First name and surname (required)
• Titles before and after the name (optional)
• Email: Login name (login, required).
• Phone number: Backup verification in case you lose access to your email (required).
• Preferred language: The system sends informational emails in the selected language (if they are available in that language).

To verify or change your customer account details, follow these steps:

1. Log in to the Customer Administration ⧉.
2. In the top menu, select My account Customer.
3. In the left menu, select Basic settings.
4. Make the necessary changes in the form.
5. Save with the Save Changes.

Dále můžete kdykoliv změnit username and password at any time.

Email (login)

To change your username, follow these steps:

1. Log in to the Customer Administration ⧉.
2. In the top menu, select My account Customer.
3. In the left menu, select Change of login and email.

Then follow these steps:

1. In the Change form, fill in New email (login).
2. Click the Zaslat autorizační heslo.
3. Within 1 hour, enter the password from the new email in the field Authorization password.
4. Confirm with the Change Login and Email.

Password

Changing your password has its own page, accessible via the link Change password in the left menu.

Follow these steps:

1. Log in to the Customer Administration ⧉.
2. In the top menu, select My account Customer.
3. In the left menu, select Change password.

Enter your current password, your new password, and the new password again for verification.

Using the key icon next to the field New password you can have a secure password generated randomly.

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Account security

For detailed information about cancelling a customer account, see the guide Administration – Customer Account Security.

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Sub-accounts

The administration does not allow you to create sub-accounts for customer accounts directly, but it does allow you to give other accounts access to the services or billing of one customer account. For more information and setup instructions, see the article Administration – Authorized Service User.

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Cancelling an account

Podrobné informace o zrušení zákaznického účtu najdete v návodu Administration – Cancelling an Account.

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Common problems

Common problems with a customer account include:

• Typo in the email address/phone number
• Verification SMS does not arrive during registration
• Forgotten login details
• The account contains no services
• Taking over the account of a deceased person

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Frequently Asked Questions

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