FTP - Troubleshooting

In this article you will learn:

• What FTP clients to use
• How to troubleshoot FTP connection problems
• How to resolve file management errors
• Frequently Asked Questions

---

Recommended FTP clients

We recommend using the following clients to connect to FTP:

• The WebFTP ⧉ browser client is suitable for transfers of relatively small (up to tens of MB) files. It also includes a built-in text editor for quick code editing. It does not support connection to the WMS SFTP service.
• You install the FileZilla ⧉ client (not a VEDOS product) on your computer. We recommend it for larger file transfers.

---

FTP connection problems

The most common FTP connection problems include:

• Incorrect login details
• FTP account restrictions
• Non-existent default directory of the secondary account
• Connection restrictions

Login details

Enter your login details in this form:

	Web hosting/WMS	Drive
FTP server	XXXXXX.wXX.wedos.net, where X is a digit	XXXXXX.sXX.wedos.net, where X is a digit
Username	wXXXXXX, where X is a digit (the main account), or wXXXXXX_name, where name is the existing name of the secondary FTP account.	sXXXXXX, where X is a digit (the main account), or sXXXXXX_name, where name is the existing name of the secondary FTP account.
Password:	Generated and saved in the customer administration at least 15 minutes ago.	Generated and saved in the customer administration at least 15 minutes ago.

You can find the FTP account details in the account setup email or in the customer administration by following the FTP - Login instructions. If you do not know your password, change it according to the same instructions.

FTP account restrictions

If the login credentials are correct, use these steps to check if it is blocked in the customer administration:

1. Log in to the customer administration ⧉.
2. From the top menu, select Hosting Services Webhosting, or WMS, or Server Services Disk.
3. In the overview, select the service for which you want to verify FTP availability.

In the(FTP) accounts table, verify that the account does not have a block icon (red B). If the account is blocked, unblock it according to the FTP - Accounts instructions.

For WEDOS Disk, click on the magnifying glass icon next to the account and make sure that FTP is checked (enabled).

Default Directory

You can only log in to the adjacent FTP account (wXXXXXX_name) if there is an FTP directory (path) that has this account set as the default.

The default account directory cannot be changed. If it doesn't exist, create it using the main FTP account, or create a new FTP account with an existing directory in the administration.

Connection restrictions

If FTP is still refusing connections for the main account, check:

• whether the service is restricted or blocked by antivirus software;
• setup your firewall and router to make sure they are not blocking port 21 (22 for WMS);
• whether the connection works from another device on another network (for example, mobile data).

If none of the above helps, activate temporary FTP access for support according to the Webhosting - Temporary FTP access for support instructions. Then contact us via the form ⧉. Please provide the name of the Webhost, FTP server address and login name.

---

File management errors

If you observe errors when working with files on Webhosting, first correct the file permissions according to this guide. If the errors persist, if you are using your own FTP client, first try the same operation in the WebFTP ⧉ client.

Uploading files

Slow file uploads are usually related to file size or quantity. Use the FileZilla client to upload large files or folders with a large number of files. If uploading drops out frequently, upload files in smaller batches.

LowCost web hosts and WMS hosts are limited by file space, Disks even more by the number of files. For information about the amount and volume of files on the Webhosting and Disk, please refer to the service details in the customer administration ⧉, for WMS we recommend to perform a performance diagnostic according to this guide.

If you run out of space or number of files, you will not be able to upload more via FTP until you free up space.

Downloading files

As with uploading files, slow downloads are usually related to file size or quantity. Download large files or folders with a large number of files using the FileZilla client. If downloading frequently drops out, download files in smaller batches.

Deleting files

Before doing any FTP deletion (especially Webhosting), make sure you have backed up your important files.

If the file cannot be deleted, first make sure it is actually on the FTP site. Update the file listing in the client and verify that no one else is working with the file or directory.

If the file exists and attempts to delete it result in an error, activate temporary FTP access for support according to the Webhosting - Temporary FTP access for support instructions. Then contact us via the form ⧉. Please provide the name of the Webhost and a detailed description of the error, or a screenshot ⧉ with the error message.

---

Frequently Asked Questions