This article only deals with changing your email password. For more detailed information about setting up your emails, see Emails - Manual and Emails - Managing Mailboxes.
If you need to change the password to the WEDOS customer administration, please follow the article Administration - Login problems. Changing the password of the corresponding e-mail box has no effect on the administration password.
In this article you will learn:
- How to change your email password:
- Common problems
- Frequently Asked Questions
Change password in customer administration
It can take up to 15 minutes to change your password, until then the original password is valid. You can then use the new password to log in to webmail or any other client.
You can only change your password in the customer administration if you have the hosting in your account or are an authorised user of the service. If you do not have access to the customer administration of the hosting on which the email boxes are located, please contact your administrator of that service.
To change your password in the customer administration, follow these steps:
- Log in to the customer administration ⧉.
- In the top menu, select Hosting Services and Mailhosting, Webhosting, WMS or WebSite.
- Select the service for which you want to change your password.
- In the left-hand menu, select Mailboxes.
- Next to the mailbox you want to edit, click the magnifying glass icon.
- In the Password field, type (or use the key button to randomly generate) a new password and type it again in the Confirm field.
- Click the Save Changes button at the top of the form.
Manage email inboxes
Wait 15 minutes for the change to take effect and then log in with your new password.
Change your Webmail password
You can only change your webmail password after you have successfully logged in if you know your current password.
Proceed as follows:
- Log in to WebMail ⧉.
- Select Settings in the top right corner.
- In the left column, select Password.
- Enter the current password in the Current password field, and enter a new password in the remaining fields.
- Click the Save button.
Common problems
Common problems with changing your email password include:
New password not working
Problem: After changing my password, I still can't log in to my mailbox.
Cause: In addition to the password, other information is involved in a successful login. In some cases, the mailserver may be unavailable. The most reliable login test is the online client WebMail ⧉.
Solution: Make sure your login credentials, the process for entering them and the mailservers are correct.
- After saving the password change, wait 15 minutes for the new settings to take effect.
- Log in with your full email address and new password to WebMail ⧉.
- Check the SMTP and POP3/IMAP settings in your email client (Outlook, Thunderbird, ...).
- On the Status ⧉ verify that the mail servers are not down.
I don't have access to customer administration
Problem: I can't change my password because I can't get into Webmail or the customer administration.
Cause: Mail services are either managed by a third party or are in an unavailable customer account.
Solution: If your mail hosting is managed by a third party or company, please contact that provider to change your password. If you have mail services in your account but cannot log in, follow the instructions in Administration - Login Problem.
Frequently Asked Questions
Where do email passwords show up everywhere?
Change the password for all mail clients for which you want to retain access to the mailbox. If you are sending emails from a web form, make sure you set a new password there as well (unless you are sending via PHP mail).
The change will not affect the access data to the VEDOS customer administration.