This article describes service expiration and the associated behavior. To renew a service, follow the guide Services – Renewal. To configure service behavior before expiration, follow the guide Administration – Configuring Service Behavior Before Expiration.
To terminate a service, follow the guide Services – Termination.
This article covers:
- How expiration works for:
- Common issues
- Frequently asked questions
Domain expiration
Domain expiration is governed by registry rules and is outside our control.
After expiration, a domain always passes through these states:
- Grace period, disconnected from DNS. The domain remains registered to its holder but has no DNS access. Websites and email on the domain do not work. You can renew the domain during this period by paying the renewal fee.
- Removed from the registry. The domain is removed from the registry and can be registered again ⧉.
Depending on the registry, it may also pass through these states:
- Grace period, DNS working. The domain continues to work normally after expiration. If you renew it during this period by paying the fee, the registry calculates the new expiration date from the original expiration date, rather than the renewal date.
- Grace period, pending deletion. The domain has been deleted from our system. You can recover it only through a restore procedure for deleted domains, subject to a fee according to the price list ⧉. The restoration price does not include the domain renewal fee itself.
- Grace period, deletion in progress. During this period, you cannot renew, restore or register the domain again.
The following table shows the duration of each post-expiration period for the extensions we register:
| Domain | DNS working | DNS disconnected | Pending deletion*** | Deletion in progress | Removed |
|---|---|---|---|---|---|
| CZ | Days 1 to 30 | Days 31 to 60 | – | – | Day 61* |
| SK | – | Days 1 to 40 | – | – | Day 41 |
| EU | – | Days 1 to 40 | – | – | Day 41 |
| PL | – | Days 1 to 30 | – | – | Day 31 |
| gTLD, nTLD** | Days 1 to 8 | Days 9 to 29 | Days 30 to 60 (deleted from administration) | Days 61 to 65 | Day 66 |
| Subreg domains | – | Days 1 to 7 | Days 8 to 37 (deleted from administration) | Days 38 to 42 | Day 43 |
** gTLD: generic domains COM, NET, ORG, INFO, BIZ; nTLD: new generic domains, e.g. NAME, ONLINE, WEBSITE…
*** During this period, the registry charges a restoration surcharge in addition to the regular fee.
You can renew a domain in its grace period by paying the fee while it is in the state DNS working, or DNS disconnected (60 days in total for CZ domains and 30 days for gTLD and nTLD domains). If DNS was disconnected, the domain will be fully functional again within 48 hours.
Hosting service expiration
Hosting services, namely Webhosting, WMS, WebSite, VPS HDD/SSD, VPS ON, dedicated servers, Disk, Cloud and CD, are entirely under our management. After expiration, they pass through these states:
- Expired, enabled. The service continues to work normally after expiration.
- Expired, disabled. The service is disabled. Websites on Webhosting, WMS and WebSite display a disabled-website error message (Webhosting is disabled), while other services are unavailable. You can renew the service by paying the fee; the system enables it within 1 hour of receiving payment.
- Deleted. The service is deleted. Domains pointing to this service point to a default page (The domain is registered). The service cannot be restored, and we return late payments. You can create a new service with the same name.
A deleted service can be restored only by creating a new service with the same name. We do not retain backups of deleted services and cannot restore their data.
The following table shows the duration of each post-expiration period:
| The service | Enabled | Disabled | Deleted |
|---|---|---|---|
| Webhosting, WebSite, Mailhosting, VPS, Disk | 1 day | 28 days | Day 30 |
| Hosting WP* | – | 13 days | Day 14 |
| WMS, Cloud, CD | – | 29 days | Day 30 |
| Dedicated servers** | – | 6 days | Day 7 |
Services awaiting termination are disabled immediately upon expiration and deleted on day 7 after expiration.
* Hosting WP awaiting termination is deleted on day 5 after expiration.
** A dedicated server awaiting termination is deleted on its expiration date.
Temporarily enabling expired hosting
If you need temporary access to a disabled service, for example to download a backup, contact customer support using the form ⧉ following this template:
I request temporary activation of the service (service name or number) for (number of days of temporary activation, no later than 5 days after expiration) days for the purpose of (describe why access is needed, e.g. downloading a backup).
Temporary service activation is not an entitlement, and support may reject the request.
Common issues
Common service expiration issues include:
Service renewed, website not working
Problem: After renewing an expired service, the website or email still does not work.
Cause: The most common cause is renewing only one service in the domain-Webhosting pair (2 services). If both have been renewed, DNS propagation or cache may be responsible.
Solution: In the Customer Administration order overview at this link ⧉ make sure the system has successfully renewed both the domain and Webhosting, so both services are active.
V případě, že byla doména expirovaná a vyřazená z DNS, vyčkejte 6 – 48 hodin na opětovné propsání serverů.
If Webhosting had expired, wait 1 hour and clear your browser cache following this community guide ⧉.
Frequently asked questions
If I create hosting with the same name as a deleted service, can you upload a backup of the previous service?
We do not retain backups of deleted Webhosting services. If you do not have your own backup, you must recreate the website.
My generic domain expired, but I do not want to pay for restoration. When can I register it again?
You can register a generic domain again on day 66 after expiration.