This article describes the procedure for termination of service. To cancel an entire customer account, follow the instructions in Administration - Canceling a Customer Account.
If you just want to change the Webhosting tariff to a cheaper one, follow the instructions Webhosting - Change tariff. Downgrading of WMS, VPS and WebSite services is currently not possible.
In this article you will learn:
- How to cancel a new order
- How to terminate / let an existing service expire
- How to cancel probationary service
- How to withdraw from a contract due to recurring technical problems
- Frequently Asked Questions
Cancellation of a new order
Currently, you can only cancel a domain order. If you wish to cancel an order for another service, please contact customer support via form ⧉. Please specify the type and name of the service.
You can cancel an order for a service that has not yet been paid for. Follow these steps:
- Log in to the customer administration ⧉.
- Select Domains from the top menu.
- In the list of domains, select a service in a pending status.
- In the details, click on the Cancel Order button.
Catching up on service
You can let an existing service run out of time. Setting a service to catch up will achieve the following changes in the system:
- You cancel all active invoices to extend the service. Supplementary invoices will not be affected by the expiry.
- Unsubscribe from emails notifying you of the expiration of your service from WEDOS. You can still be informed about domain expiration by the respective registry.
- For hosting services, you can reduce the time to completely delete the service from 30 to 7 days (7 to 0 days for dedicated servers) after the expiration date.
Setting a domain to expire does not affect its protection period.
Running services retain their names until they are completely deleted. If you are terminating a service so that you can start a new one with the same name, rename it first according to the corresponding instructions for Webhosting, Mailhosting, or WebSite.
To let the service run out, follow these steps:
- Log in to customer administration ⧉.
- In the top menu, select the type of service you want to let run out.
- Select the service to run out of in the list.
- In the left menu, select Termination/retirement of service.
- For hosting services, fill in the type and reason for termination.
- Click on the Send Notice or Finish button.
Terminate/terminate service:
To cancel the catch-up service, follow the same steps as for the catch-up, but click the Uncatch button in the last step.
Cancellation during probationary period
We offer a 7-day trial period for all services except domains and dedicated servers.
If you are terminating the service according to the above instructions within 7 days of setting up the service, you may select the cancellation quantity of the 7-day trial period, refund as the termination type.
After sending this type of notice, a VEDOS employee will contact you by billing e-mail within 1 business day to arrange a full refund.
Withdrawal due to technical problems
For all hosting services, you have the option to cancel within 180 days of setting up the service due to repeated technical problems on the part of the operator. Check the appropriate type of notice and indicate the times and nature of the technical problems in the reason for termination. Generally, a VEDOS staff member will contact you by billing email within 1 business day to work out a prorated refund with you.
Frequently Asked Questions
How long does it take to catch up on services?
The hosting service usually lasts 7 days from the expiration date. Domain expiration is governed by domain-specific retention period rules set by the registry.
I want to terminate my service now so I can start a new one with the same name. How should I proceed?
Before running out, rename the service according to the instructions for Webhosting, Mailhosting, or WebSite. If the system does not allow you to make these changes, contact customer support via the ⧉ form to request removal of the service name.
I am terminating a service because I want to start another type or merge services. I still have quite a long time left on the original service. Can I transfer unused funds to another service?
Yes, please indicate your request to transfer funds to another hosting service on the termination form. Make sure that the service you are transferring to is already established and that you include the type and name or number of the service on the form. The transfer cannot be used to renew domains.