In this article you will learn:
- What is the purpose of the domain owner's current email
- How to find out a domain owner's email
- How to deal with email unavailability
- Frequently Asked Questions
E-mail of the domain owner
Available email of the domain owner you need to:
- sending the domain authorization password,
- domain re-registration,
- change of ownership of certain domains, or
- modifying the contact details of the domain owner.
In your own interest, keep the domain owner's email up to date. If you lose access to it, it will greatly complicate the process of updating it.
Unknown domain owner email
If you do not know the email address under which your domain is registered, contact customer support via form ⧉ and ask them for help. If the contact is registered with us, we will send you the corresponding address, partially replaced with asterisks for security reasons, for example la***@we***.c**.
Unavailable domain owner email
The most common reasons for unavailability of a domain owner's email include:
- If your mailbox is deleted, try to reopen it.
- Renew the mailbox on the recently expired hosting by paying for the service, or try asking the hosting provider's support to temporarily enable it.
- Forward mail from a functional domain to another functional mailbox.
- You can resolve mail from an expired domain removed from DNS by updating the domain contact's email directly with the registry (valid for CZ domains) or through our Authorization Department (see below).
If you cannot do the previous steps, or if they fail, please contact us via the form ⧉. Send a message using the template:
I am requesting a change to the contact's email (replace the brackets with the contact's identifier) domain (replace the brackets with the domain name). The original email (replace brackets with original email) is unavailable and access cannot be restored. Please set up a new email (replace the brackets with a new working email).
You will receive a form to confirm the change of the domain owner's email with a certified or electronic signature.
You can change other access (for example, phone number) by editing the contact according to the Domains - Edit Contact instructions.
Frequently Asked Questions
Why do I have to request a change of email using a form with a certified signature?
Authorization passwords are sent to the domain owner's e-mail address, which you can use to do almost anything with the domain. A request with a certified signature ensures that the authorized person is requesting the change.
What if I need to update my phone number as well?
If you have a working email for the domain contact, update the phone number according to the Domains - Edit Contact instructions.