Moving a domain with the authorization password is mainly intended for getting your own domain out of someone else’s customer account. If you want to hand a domain over to another customer, follow the guide Services – Handover to Another Customer.
In this guide you will find:
Moving a domain using the authorization password
With the domain owner’s authorization password, you can move domains from someone else’s customer account to your own. You will use it most often when the domain administrator does not cooperate.
First, open the domain transfer interface with these steps:
- Log in to the Customer Administration ⧉.
- In the top menu, select Domains.
- In the left menu, select Transfer between accounts by password.
Then follow these steps:
- Enter the domain.
- Use the Send Password button to have the domain’s authorization password sent to you.
- Check the domain owner’s email and get the authorization password.
- Enter the password in the Authorization password.
- Click the make the change.
If the authorization password is correct, the system moves the domain immediately.
Moving a domain with the authorization password changes that password. If you perform any further operations that require an authorization password, generate it again, for example by following the guide Domains – Sending the Authorization Password.
Common problems
Common problems with moving domains using the authorization password include:
- The domain cannot be moved to the account
- The authorization password does not arrive
- I cannot access the invoice for the domain
- The domain was moved, but the DNS was not
- I want to hand the domain over, not move it to my own account
The domain cannot be moved to the account
Problem: An error message is displayed This domain cannot be transferred to your account.
Cause: The domain is registered with another provider.
Solution: Domain transfer.
The authorization password does not arrive
Problem: The authorization password for the domain does not arrive.
Solution: Check your SPAM folder. If you do not find the email with the authorization password there either, try having it sent from a different browser.
If you are not sure about the domain owner’s email (the owner’s email may differ from the billing email), contact customer Support via the form ⧉ asking for a hint about the domain owner’s email. Provide the domain name and the owner’s name.
Unavailable invoice for the moved domain
Problem: The domain is about to expire, but after the move I still do not have access to the issued invoice.
Cause: Moving a domain does not apply to invoices created in the system before the customer account was changed.
Solution: If the system has already issued an invoice for the domain (usually 30 days before expiration), change the billing details by following the guide Services – Billing Details. The system will cancel the previous invoice and issue a new one in your account with the current details.
DNS move failure
Problem: After moving the domain to my customer account, I still do not have access to its DNS.
Cause: Moving a domain usually works for the domain and its DNS. Moving the DNS can fail if it is located in a different customer account than the domain.
Solution: Ask Support to move the DNS to the same customer account using the form ⧉ submitted from the target account that contains the domain.
Handing over a domain
Problem: I want to hand the domain over from my account, not move it to my account.
Solution: Follow the guide Services – Handover to a New Owner.
Frequently Asked Questions
What if the administrator does not cooperate even with moving other services?
This issue is covered by the article Services – Moving from Another WEDOS Account.
What should the domain recipient do?
We recommend checking the domain contact details and the service billing details.