The authorization password transfer is primarily used to retrieve your own domain from someone else's customer account. To transfer a domain to another customer, follow the instructions in Services - Transfer to another customer.
In this guide you will read:
Transfer a domain using an authorization password
Use the domain owner's authorization password to move domains from someone else's customer account to your own. This is most often used when the domain administrator is uncooperative.
First, enter the domain transfer interface by following these steps:
- Log in to the customer administration ⧉.
- Select Domains from the top menu.
- In the left menu, select Move between accounts with password.
Then follow these steps:
- Enter the domain.
- Use the send password button to have the domain authorization password sent to you.
- Check the email of the domain owner and get the authorization password.
- Enter a password in the Authorization Password field.
- Click the Make Change button.
If the authorization password is correct, the system will transfer the domain immediately.
Moving the domain using the authorization password will cause it to change. If you perform other actions that require an authorization password, generate it again, for example, by following the instructions in Domains - Send an Authorization Password.
Common problems
Common problems with transferring domains using an authorization password include:
- You cannot move a domain to an account
- Authorization password is not coming
- I can't access my domain invoice
- Domain moved, but not DNS
- I want to transfer the domain, not move it to my own account
You cannot move a domain to an account
Problem: An error message is displayed This domain cannot be transferred to your account.
Cause: the domain is registered with another provider.
Solution: Re-register the domain.
Authorization password is not coming
Problem: The domain authorization password is not coming up.
Solution: Check your SPAM folder. If you don't find the email with the authorization password there, try sending it from another browser.
If you are unsure of the domain owner's email (the owner's email may differ from the billing email), please contact customer support via the ⧉ form for help with the domain owner's email. Please provide the domain name and the owner's name.
Unavailable invoice for a transferred domain
Problem: The domain is about to expire, but after the move I still can't access the invoice.
Cause: the domain transfer does not apply to invoices created in the system before the customer account change.
Solution: If the system has already issued an invoice for the domain (usually 30 days before expiration), change the billing information according to the instructions in Services - Billing Information. The system will cancel the previous invoice and issue a new one with the current details in your account.
DNS Redirect Failure
Problem: After moving a domain to my customer account, I still can't access its DNS.
Cause: domain transfer usually works on a domain and its DNS. DNS transfer can fail if they are in a different customer account than the domain.
Solution: Request to move DNS to the same customer support account via the form ⧉ sent from the target account containing the domain.
Domain transfer
Problem: I want to transfer a domain from my account, not move it to my account.
Solution: Follow the instructions in Services - Handover to new owner.
Frequently Asked Questions
What if the administrator doesn't cooperate with moving other services either?
This issue is addressed in the article Services - Transferring from a foreign WEDOS account.
What should the recipient of the domain do?
We recommend checking the domain contact and billing details of the service.