Advance Account - Credit Payments

In this article you will learn:

• Which services you can pay for from your imprest account
• How to pay from the imprest account:
  • New order
  • Issued call for payment
• How to set up automatic payment for services
• Common problems
• Frequently Asked Questions

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Advance account and payment

If you have sufficient credit on your deposit account, you can use it to pay any order or invoice issued by WEDOS, a.s ⧉. This includes:

• All basic services such as domains, web hosting, servers, ...
• Supplementary services of basic services.
• Superior customer support services, for example, restoration of web/email from our backup.

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Payment of a new order

If you have sufficient credit in your imprest account, you can enter the payment of the order from the imprest account in the last step(completion). 

Check the option to pay for this order (order price) from the deposit account and then click Finish Order.

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Payment of the issued payment request

If you have sufficient credit in your imprest account, you can pay an existing call for payment in its details in the customer administration. You can access the detail either by following the link in the email with the subject line Call for payment [order number] or in the customer administration with the following steps:

1. Log in to the customer administration ⧉.
2. Select Billing from the top menu.
3. Select Orders from the left menu.
4. In the overview, click on the order number you want to pay from the imprest account.
5. In the details section, click on the link to pay from the imprest account.

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Automatic payment for services

For services, you can set up automatic credit payment. The procedure can be found in the Administration - Service behavior before expiration.

If you do not have enough credit in your backup account to automatically extend your service 10 days before expiration, the system will send you a notification. It then attempts to automatically extend the service every day until it expires.

After the service expires, the system no longer attempts to automatically renew. To renew the service, you must manually set up a new period and pay the generated call for payment in the normal way or from a (topped-up) deposit account. In this case, please follow the instructions in the chapter Paying an invoice.

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Common problems

Common problems with payments from an imprest account include:

• No automatic payment for the service
• Payment was made by mistake

Automatic payment did not take place

Problem: The payment for the service has not been debited from the deposit account.

Cause: the causes of this problem can vary from service settings (the service must be set to auto-renew) to a lack of credit in the backup account (the system will notify you by email if the payment has failed).

Solution: Extend the service manually and pay the call for payment from the imprest account according to the chapter Reimbursement of the issued invoice.

Prevent this from happening again by checking your automatic service extension settings (including folders, if you use them) and ensuring you have enough credit.

Cancellation of automatic payment

Problem: There was an automatic payment that we didn't want to make, how can we cancel it?

Solution: Automatic payment cannot be reversed. If you have accidentally extended your service in this way, cancel it. If it was a hosting service, as part of your termination, request to transfer the remaining service period to another hosting service, if you have one. Payment for domains cannot be refunded in any way. In other cases, please contact us via the form ⧉. Problems are usually resolved by the billing department within 1 business day.

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Frequently Asked Questions