This guide only addresses moving a service from one customer account to another. To transfer the service, including billing and change of owner or operator, follow the instructions in Services - Transfer to New Owner.
In this article you will read:
- What to expect when moving services
- How to move a service between accounts
- How to perform a bulk service move
- Common problems
- Frequently Asked Questions
Important information
Transferring the Service to another customer account is a non-reversible operation (on your part). Once you move the service, you will lose access to it and therefore the authorization. If you forget to set anything for the service, any further adjustments can only be made by the customer whose account you moved the service to.
Also keep in mind that:
- Changing your customer account has no effect on the operation of this service. Hosting service data and access remain the same.
- Moving a domain will also move its DNS records, but will not move other services with this domain name (web hosting, WebSite, ...).
- Transferring the service will not change the domain owner or service provider.
- The billing information remains the same after the move. If there is an invoice for the service before the move, it remains in the original customer account. The new invoice in the new account will be issued by the customer to whom you are moving the service by making changes to the billing information as described in these instructions. Changing the billing information cancels the original invoice. The system will immediately issue a new one and send it to the customer's current email address.
Moving services between accounts
Before you move the service, make sure you are forwarding it with the correct settings. The most common problem is outdated billing information.
Next, find out the login email and ID of the customer whose account you are moving the service to. The ID is displayed in the administration header in parentheses next to the name.
To move any WEDOS service to another customer account, follow these steps:
- Log in to the customer administration ⧉.
- From the top menu, select the type of service you want to move.
- Select the service to move from the list.
- Find the Change Customer Account link in the left menu.
- Enter the ID and login of the customer to whom you want to move the service.
- Click the Make Change button.
Move:
The transfer of service will take place immediately. If you want to return it, ask the customer to transfer the service back to you using the same procedure.
There is no way to claim the transfer of service from the new account to the original account.
Mass transfer
If you are moving multiple services of the same type (web hosts, domains, ...), you can use a bulk move.
First, find out the login e-mail and ID of the customer whose service account you are moving to in the same way as in Moving a service between accounts.
Then follow these steps:
- Log in to the customer administration ⧉.
- From the top menu, select the type of service you want to move.
- In the overview, tick the service to move.
- In the drop-down menu under Overview, select Move to another customer account.
- Click the Execute button.
On the next page, fill in the ID and email of the customer whose domain account you are transferring to and click Continue.
On the last page, check all the details and confirm the change by clicking Finish.
Common problems
Common problems with moving services between accounts include:
The account is already set up
Problem: Error: Account [XXXXXX] is already set up for this service.
Cause: you are entering your own account details instead of another customer's account.
Solution: Enter the ID and login details of the customer you are moving the service to.
Incorrect billing information
Problem: The service is displaying incorrect billing information.
Cause: moving services between accounts has no effect on billing data.
Solution: Change the billing details of the service according to this guide. Save them and check that the change actually took place.
Frequently Asked Questions
Are there other methods of moving services between accounts?
Yes, you can move a domain to your own account using an authorization password. For instructions, see Domains - Transferring between accounts with an authorization password. You cannot move other services in any other way. If you need to gain control over services whose administrator is not cooperating, see the article Services - Moving from someone else's account.
I have passed the service on to another customer but the invoices are still coming to me, what should I do?
Ask the customer to whom you have provided the service to change their billing information according to these instructions.
I want to hand over the service, but at the same time maintain access to it so I can manage it for the customer. How do I do that?
Have the customer to whom you are transferring the service set up as an authorized user of the service according to these instructions.