This guide covers only moving a service from one customer account to another. To hand over a service including billing and a change of owner or operator, follow the guide Services – Handing Over to a New Owner.
This article covers:
- What to expect when moving a service
- How to move a service between accounts
- How to move services in bulk
- Common issues
- Frequently asked questions
Important information
Moving a service to another customer account is from your side an irreversible operation. Once you move a service, you lose access and therefore authorization. If you forget to configure anything, only the customer whose account now contains the service can arrange further changes.
Also keep in mind that:
- Changing the customer account does not affect service operation. Hosting service data and access details remain unchanged.
- Moving a domain also moves its DNS records, but does not move other services using the domain name (Webhosting, WebSite, etc.).
- Moving a service does not change the owner of the domain or the service operator.
- Billing details remain unchanged after the move. Any invoice issued before the move remains in the original customer account. The customer receiving the service can issue a new invoice in their account by changing billing details following this guide. Changing billing details cancels the original invoice. The system immediately issues a new one and sends it to the customer’s current email address.
Moving a service between accounts
Before moving a service, make sure it has the correct settings. The most common issue is outdated billing details.
Also obtain the login email and ID of the customer receiving the service. The ID appears in parentheses next to the name in the administration header.
To move any WEDOS service to another customer account, follow these steps:
- Log in to Customer Administration ⧉.
- In the top menu, select the type of service you want to move.
- Select the service to move from the overview.
- In the left menu, find the link Changing the customer account.
- Enter the ID and login of the customer receiving the service.
- Click the button Apply change.
Move service:
The move takes place immediately. To reverse it, ask the customer to move the service back using the same procedure.
You cannot demand that a service be moved back from the new account to the original one.
Bulk move
If you are moving multiple services of the same type (Webhosting, domains, etc.), you can use a bulk move.
First, find out the login email and customer ID of the account you are moving the services to, in the same way as described in the chapter Moving a service between accounts.
Then follow these steps:
- Log in to Customer Administration ⧉.
- In the top menu, select the type of service you want to move.
- In the overview, select the service you want to move.
- In the dropdown menu below the overview, select move to another customer account.
- Click the button apply.
On the next page, enter the ID and email of the customer receiving the domains and click the button Continue.
On the last page, check all the details and confirm the change by clicking the button Finish.
Common issues
Common issues when moving services between accounts include:
The account is already set
Problem: The following error appears: Account [XXXXXX] is already set for this service.
Cause: You are entering your own account details instead of another customer’s.
Solution: Enter the receiving customer’s details in the ID and login fields.
Incorrect billing details
Problem: The service displays incorrect billing details.
Cause: Moving services between accounts does not affect billing details.
Solution: Change service billing details following this guide. Save them and check that the change actually took effect.
Frequently asked questions
Are there other ways to move services between accounts?
Yes, you can also move a domain to your own account using its authorization password. For instructions, see the article Domains – Moving Between Accounts Using an Authorization Password. Other services cannot be moved another way. If you need control of services whose administrator does not cooperate, read the article Services – Moving from Another Account.
I handed a service over to another customer, but invoices still come to me. What should I do?
Ask the customer who received the service to change their billing details following this guide.
I want to hand over a service but keep access to manage it for the customer. How do I do that?
Ask the customer receiving the service to make you an authorized user of the service following this guide.