This guide covers uninstalling an application installed through the installer. For installation and troubleshooting instructions, see the article Webhosting – Application Installer.
In this article, you will learn:
- How to uninstall in Customer Administration
- How to complete uninstallation on FTP
- Common issues
- Frequently asked questions
Uninstalling in Customer Administration
This part of uninstallation removes only the databases installed with the application. You must delete files manually via FTP.
To uninstall an application in Customer Administration, first access the installer interface as follows:
- Log in to Customer Administration ⧉.
- In the menu, select Hosting services Webhosting.
- Open the details of the relevant Webhosting.
- In the left menu, select Application Installer.
Then uninstall as follows:
- Select the application you want to uninstall.
- In application details, click the tab My installations.
- In the installation list, click the magnifying glass icon beside the installation you want to remove.
- In application details, click the gray button Uninstall.
- Confirm uninstallation with the green button Yes, uninstall.
Uninstalling via FTP
Perform this part after uninstalling the application in Customer Administration:
- Use an FTP client (such as webFTP ⧉) to connect to hosting.
- In the folder www/domains delete the application folder (the corresponding domain).
For instructions on working with files via FTP, see the article Webhosting – File Management.
Common issues
Common application uninstallation problems include:
Unable to delete files
Problem: When deleting the old website folder from FTP, an error appears or undeleted files and folders remain on the server.
Cause: This may be a file permission problem or an FTP error.
Solution: First, repair file permissions using this guide and wait 10 minutes. Then try deleting again.
If you still cannot delete files, or cannot log in to the account at all, create a temporary FTP account for Support and contact us ⧉. Include the Webhosting name, the FTP account name (e.g. domena.tld) used to log in (e.g. w123456_spravce), the name of the folder you are trying to delete, and the error message.
Frequently asked questions
Why can I not install another application after uninstalling one?
Make sure you removed the entire previous installation folder from FTP. For other problems installing a new application, follow the guide Webhosting – Application Installer.
We accidentally uninstalled an application. How can we restore it?
Uninstalling in Administration deletes the database; you delete FTP files manually. If you have an application backup, restore it, or request our backup. In either case, follow this website backup guide.