WebMail - Filters

In this article you will learn:

• What filtering options it offers
• How to create and set upit filter
• How filter sets work
• Common problems
• Frequently Asked Questions

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Email automation

Use filters to automate a large number of mail client responses to any incoming email. Common automations include:

• Automatic answer in absence
• Forwarding messages

However, by combining conditions and actions, you can also perform quite complex actions.

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Setting up and managing filters

To create a new filter, follow these steps:

1. Log in to the WebMail client ⧉.
2. In the top right corner, click Settings.
3. Select Filters from the left menu.
4. Click Create.

Then enter the name, rules and actions.

Scope and rules

You can only apply filters to incoming messages. You can select either All messages as the Scope or set conditions on them. Select Match all rules or Match any rule to specify whether the filtered message must meet all the rules below or just meet one.

If you do not apply the filter to all messages, set individual rules. 

You can filter by subject, sender, recipient, content (body), size, date and manually entered parameters (...). The property selection is usually followed by a comparison operator (contains, does not contain, value is greater than, etc.) and the specific value for which you are setting the filter.

To add a rule, click the + button next to any existing rule. To remove a rule, click .

Filter action

Filters can perform the following operations and combinations of operations in the order in which you specify them:

• Move or copy the message to the selected folder. The message remains in the mailbox.
• Forward or send a copy of the message to the selected email. To enter multiple emails, specify the action multiple times, each time with a different email. The original message remains in your mailbox.
• Discard and inform the sender. The mailbox refuses to accept the email, and the system returns an undeliverable message to the sender. You can add your own text. 
• Reply with a message. Use this option to create automatic replies.
• Delete message. Messages deleted by the filter do not use the trash. If you only want to discard messages to the Trash, use the Move option and select the Trash folder.
• Set, add, , or remove flags from a message overwrites, adds, or removes selected flags: read, replied, marked, deleted, or draft.
• Send notification. This action sends a notification of receipt of the message by email.
• Keep message in inbox prevents the message from being moved, for example, based on set flags.
• Stop the rules. The message will no longer follow any rules.

To add another action under an existing one, click the + button next to the action. To remove an action, click .

Starting, stopping and deleting the filter

You can start, stop, or delete filters. To access these options, follow these steps:

1. From the Filters menu, select the filter you want to turn off, turn on, or delete.
2. To start and pause the filter, toggle the Filter Active switch and save. click Delete to delete the filter.

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Filter sets

Filter sets act as a mail client mode switch.

If you have multiple filters for different situations, such as holidays and normal work routines, placing these filters in a kit saves you the trouble of turning them off and on individually.

You manage filter sets in a similar way to the filters themselves, but you can find the controls in the Filter Sets column.

Setting up a filter set

Create a new filter set by following these steps:

1. Log in to the WebMail client ⧉.
2. Access Settings.
3. Select Filters from the menu.
4. At the top of the filter list, click Actions.
5. Select Add filter set.
6. Enter a filter set name and select whether you want to import existing filters from another filter set or from a file.
7. Confirm the settings with the Save button.

Start, stop and delete a filter set

You can start, stop, or delete filter sets. To access these options, follow these steps:

1. In the list, select the filter set you want to turn off, turn on, or delete.
2. At the top of the filter list, click Actions.
3. From the menu, select Enable/Disable Filter Set, or Delete Filter Set.

Turn on one set of filters to turn off the currently on set. The disabled filter set is grayed out in the list.

By selecting Download, you can save the filter set settings to your computer and then upload them as a template for another new filter set.

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Common problems

Common problems with filter settings include:

• The filters are not working

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Frequently Asked Questions