In this article you will learn:
- Kdy tento návod použijete
- What logging is for
- How to enable logging in the Customer Administration
- How to get logs
- Frequently Asked Questions
Kdy tento návod použijete
- Při ukládání ve WordPressu nebo v editoru stránek se zobrazí chyba 403 nebo „Chyba serveru“: Activating logging.
- Web občas hlásí chybu 502 nebo 503, nenačítají se obrázky nebo se zasekne instalace šablony či pluginu: Errorlog.
- Chcete zjistit návštěvnost webu: Accesslog.
- Stažený log je prázdný nebo v něm chybí starší události: Frequently Asked Questions.
- Chcete, aby logy zkontrolovala podpora: Frequently Asked Questions.
Logging
Logging helps you identify the causes of slowdowns or other unwanted behavior on your website. For the Webhosting service we offer two types of logs – Accesslog and Errorlog.
Logging starts the moment the service is activated. Older logs are not available in the system.
Accesslog
Accesslog, or the access log, records all access to the website via HTTP and HTTPS. It does not log FTP access. It is used to monitor general traffic on the website, as well as access to specific files, for example the administration interface.
Errorlog
Errorlog records PHP errors (website scripts) and Apache errors (server). You will use it mainly when testing website updates (for example plugins), or when investigating the possible causes of 503 errors.
Activating logging
If you need to get logs for a Webhosting on WMS, skip this step and continue with the chapter Getting logs. Webhostings on WMS always have logging active.
With standard Webhosting, Accesslog and Errorlog are paid add-on services. You can activate them with the following steps:
- Log in to the Customer Administration ⧉.
- In the top menu, select Hosting Services Webhosting.
- From the list, select the webhosting for which you want to enable logging.
- In the left menu, select Add-on Services.
- For the selected service, click the button + in the left part of the table.
- If you want to activate logs only temporarily (free for 24 hours), tick the checkbox activate temporarily for 24 hours.
- Click the button Activate.
Activating logs starts the logging process. The setting takes effect within 30 minutes. Events (access, errors) that occurred before the service was started will not be available in the logs.
Temporary activation (free for 24 hours) can only be used once every 30 days.
Getting logs
WMS service logs are temporarily unavailable. To have them sent to you, contact customer support ⧉.
Accesslogy i Errorlogy systém ukládá každý den do nového souboru. V plné verzi můžete stahovat logy staré až 7 dnů (ale ne starší, než je spuštění doplňkové služby). V omezené verzi (24 hodin zdarma) máte k dispozici pouze logy za dané časové období.
You can get the log outputs directly in the Customer Administration. Follow these steps:
- Log in to the Customer Administration ⧉.
- In the top menu, select Hosting Services Webhosting.
- From the list, select the webhosting you want to get log data from.
- In the left menu, select Logs.
- For the log type and date whose log you want to get, click the button Get Log.
- Once the log has been generated, click the button Download Log.
You can view the downloaded logs in CSV format, for example, in a spreadsheet application (Excel, Calc and similar).
Frequently Asked Questions
How can I find out who connected to my webhosting via FTP, when, and from where?
We log FTP access for internal purposes only. We can verify a specific access request, but we do not provide the logs themselves.
The error happened before I enabled logging. How can I get older logs?
The service does not provide logs older than the start of logging. If you need to log a period longer than 24 hours, activate the service permanently.
Why is my log empty?
Starting the service in the system usually takes up to half an hour. If you generate a log immediately after activation in the Customer Administration, it will be empty.
Can I download logs automatically?
Unfortunately, we do not currently support automatic generation and downloading of logs.
Jak zjistím příčinu chyby 403 nebo „Chyba serveru“ při ukládání ve WordPressu?
Zapněte Errorlog (na 24 hodin zdarma), chybu zopakujte a potom si log stáhněte. Vyhledejte v něm záznam z doby, kdy chyba nastala. Obecné příčiny chyby 403 najdete v článku Webhosting – Chyba 403: Forbidden.
Kde zjistím návštěvnost webu?
Z Accesslogu, který zaznamenává všechny přístupy na web přes HTTP a HTTPS. Zapněte jej podle kapitoly Activating logging a stáhněte podle kapitoly Getting logs.
Zapnul jsem logy na 24 hodin. Podíváte se do nich za mě?
Ne, podpora logy jednotlivých služeb nešetří a nedohledává v nich, kdy k chybě došlo. Počkejte, až se chyba projeví, nebo až uplyne 24 hodin, log si stáhněte a projděte, kdy a jaké chyby se na webu objevily. Častý důvod sporadických chyb 502 a 503 je vyčerpání výkonu webhostingu, viz Webhosting – Chyba 503.
Jak často mohu zapnout logy na 24 hodin zdarma?
Jednou za 30 dní.