This guide covers SFTP access for the Hosting WP service. If you use Webhosting, follow the guide Webhosting – FTP Accounts.
In this guide you will learn:
- How SFTP access works for the Hosting WP service
- How to activate and deactivate SFTP
- Frequently Asked Questions
SFTP
SFTP access lets you manage files directly on the web server. It has the following features and limitations:
- Limited duration: When activating, you choose how long the SFTP access should stay active. Generally this means hours, at most days. You can extend the duration or end the activation immediately. Permanent activation is not supported.
- 1 account: A Hosting WP service can have at most 1 SFTP account active at a time.
- Credentials by email: When SFTP is activated, the system sends the server address, username and password to the billing email.
- FTP client: Klient v prohlížeči WebFTP nepodporuje protokol SFTP. Použijte FTP aplikaci, například FileZilla. Pamatujte, že pro SFTP nastavujete port 22.
Activating and deactivating SFTP
To activate SFTP for the Hosting WP service, follow these steps:
- Log in to the Customer Administration ⧉.
- In the navigation, select Hostingové služby Hosting WP.
- From the list, select the service for which you want to activate SFTP.
- In the left menu, select Tools.
- In the section SFTP access select the activation length.
- Click the button aktivovat přístup a odeslat údaje.
The system sends an email with the access details (SFTP server, username, password) to the billing email of the service.
Deactivating or extending an SFTP account
If you need to deactivate or extend an SFTP account, open the SFTP management interface as described in the chapter Activating and deactivating SFTP. In the section SFTP access you will find the following controls:
- A time period selector and the button prodloužit platnost to extend the access.
- The button deaktivovat přístup to cancel the SFTP account immediately.
Password recovery
You can also find the server address and login names in the Customer Administration. We send the password only by email. If you have lost the password, deactivate the access and activate it again. The system will send an email with a new login name and password.
Frequently Asked Questions
I did not receive the email with the login details. What should I do?
Check which billing emailis set for the service. If it is correct, check your spam folder. If you do not find the email with the details there either, try deactivating and reactivating the account. If everything fails, contact Support. Include the name of the service.
WebFTP shows an error when I try to log in, even though I enter port 22. What am I doing wrong?
WebFTP does not support SFTP. Use a different FTP client, for example FileZilla ⧉.