In this article you will read about:
- How VEDOS hosting recognizes and handles spam
- How to deal with mail blocking
- How to use a blacklist and whitelist
- Frequently Asked Questions
VEDOS and spam
Unsolicited mail is a major problem both for ordinary users and for email service providers. WEDOS therefore applies the following measures to incoming mail:
- Checking blacklists, for example SpamCop ⧉, SORBS and others,
- Verification of the domain’s SPF record and DKIM,
- spam filter.
Spam filters work on two levels:
- Filtering potentially dangerous mail on receipt. We do not disable these spam filters. They check blacklists (including the customer blacklist), SPF and DKIM records), and mail that violates the security criteria is not let onto the server at all. The sender of such an email receives a non-delivery message from the server stating the reason; most often it is a problem with SPF or being listed on a blacklist.
- Filtering potentially unsolicited mail into the SPAM folder. This is spam (or sometimes not) that passes the security filters into your inbox. Here you can decide whether to have this mail sorted or not. Spam sorted this way is available only in the WebMail ⧉.
Receiving spam in the Inbox
If you want to receive all mail, including mail filtered into the Spam (Junk) folder, follow these steps:
- Log in to the Customer Administration ⧉.
- In the navigation bar, select Hosting services Webhosting (or WMS, WebSite, Mailhosting).
- Select the service whose mailbox you want to configure.
- In the left menu, select Email boxes.
- From the list, choose the mailbox for which you want to turn off spam sorting.
- In the box Additional settings uncheck the option Save spam to a separate folder.
- Save the settings.
Configure service mailboxes:
Sending spam
As for sending unsolicited mail, we try to minimize the number of messages with a negative impact on the spam score that leave our system. This includes the following measures:
- Limiting the number of messages sent from our hosting
- A ban on sending bulk mail
- Regular checks and handling of reported spam
Mail blocking
Mail blocking is not always the result of spam. For detailed information about the ways mail can be blocked and how to resolve problems with blocked mail, see the article Email – Blocking.
Blacklist and whitelist
As a user, you can intervene in the process of evaluating mail for spam, or of blocking its receipt, by adding addresses to a blacklist (the server blocks these messages completely) or a whitelist (an exception to the blacklist).
Currently, you can set the lists only globally in the Customer Administration of the given service, following the guide Email – Blacklist/Whitelist.
Frequently Asked Questions
What if I need to send more than 500 emails a day?
For bulk mail, find a service provider that allows it (and often also offers tools for managing email campaigns). If you need to raise the quota for regular correspondence, contact us through the form ⧉. State the name of the service, the proposed new daily quota and the reason for your request.
My mailbox has been blocked because it allegedly sent spam. How do I resolve this?
Our technicians send the resolution procedure in the email in which they inform you about the compromise and suspension of the mailbox. Usually you need to change the mailbox password and check all devices that have access to it with an antivirus program. Then inform us about the measures taken by replying to the email with the spam report, or via the form ⧉.
Can I turn off spam filtering in my mail?
No, the spam filter cannot be turned off. If you need to receive mail that ends up in spam, ask the sender to set up SPF, DKIM and DMARC records on their domain. Alternatively, in the mailbox settings you can have spam delivered to your inbox (theuser blacklist and filters that discard messages completely, such as SPF fail, will continue to work).