Administration - Customer Account

In this article you will learn:

• How to create a new WEDOS customer account
• How to change your account details
• How to secure your account
• How to set up sub-accounts
• How to cancel an account
• Common problems
• Frequently Asked Questions

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Create a customer account

To open a new customer account we require:

• A functional email address that also serves as a login. We also send instructions for password recovery to this email in case of password loss.
• A phone number capable of receiving SMS. We verify your identity over the phone if you do not have an available login email. 

Setting up and maintaining a customer account is free of charge. 

Create a new customer account via the registration form ⧉.

To register you can: 

• use a shared registration with an existing Facebook, Google, MyID or LinkedIn account, or
• fill in the registration form.

Shared registration

If you have an account with Facebook, Google, MojeID or LinkedIn, you can quickly register with WEDOS. Click on the icon for the service you want to sign up for and follow the instructions.

Registration form

You can also create a new customer account by filling in the registration form:

1. Fill in the required information carefully (marked with a red asterisk) and tick the required consents.
2. Check reCaptcha.
3. Click the Create Account button.

As part of the registration process, you also fill in a password. It must meet the following requirements:

• minimum 8 characters and maximum 50 characters
• obsahuje alespoň jeden malý znak, alespoň jeden velký znak, alespoň jednu číslici a alespoň jeden z následujících speciálních znaků: !\“#()+,-./:;<=>?@[]^_`{|}~*
• does not contain the following strings: 12345, aaaaa, admin, password, passwd, password

After creating an account, the system will prompt you to verify the phone number you entered. Fill in the SMS verification code or postpone the verification until later.

If everything is OK, the system will create a new account and send you an email from wedos@wedos.com with further instructions, which will also verify the functionality of the email address. 

Activate your account by clicking on the link in the email (https://login.wedos.com/activate/...).

After activating your account, log in. If you delayed SMS verification during registration, the system will send you a verification SMS to the phone number you provided during registration.

If the message does not arrive, resend it or change the phone number using the link.

Once you have verified your phone number, you can use the customer administration in full.

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Customer account details

WEDOS records the following data for the customer account:

• Company (optional)
• First and last name (required)
• Title before and after name (optional)
• E-mail: login name (login, required).
• Phone number: Backup authentication in case of loss of access to email (mandatory).
• Preferred language: the system sends information emails in the set language (if available in this language).

Follow these steps to verify or change your customer account details:

1. Log in to the customer administration ⧉.
2. Select My Account Customer from the top menu.
3. Select Basic Settings from the left menu.
4. Make the necessary changes to the form.
5. Save with the Save Changes button.

You can also change your account username and password at any time.

E-mail (login)

To change your username, follow these steps:

1. Log in to the customer administration ⧉.
2. Select My Account Customer from the top menu.
3. In the left menu, select Change login and email.

Then follow these steps:

1. In the Change form, fill in New e-mail (login).
2. Click on the Send Authorization Password button.
3. Enter the password from the new email in the Authorization Password field within 1 hour.
4. Confirm with the Change login and email button.

Password:

Change Password has its own page accessible via the Change Password link in the left menu.

Follow these steps:

1. Log in to the customer administration ⧉.
2. Select My Account Customer from the top menu.
3. Select Change password from the left menu.

Fill in the original password, the new password and the new password again for verification.

You can use the key icon next to the New Password field to have a secure password randomly generated.

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Account security

For detailed information about customer account security, see the Administration - Account Security guide.

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Sub-accounts

The administration does not allow you to directly create sub-accounts to customer accounts, but it does allow you to make services or billing in one customer account available to other accounts. For more information and setup instructions, see Administration - Authorized Service User.

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Account cancellation

For detailed information on securing a customer account, see the Administration - Account Cancellation tutorial.

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Common problems

Common customer account errors include:

• Typo in email address/phone number
• Verification SMS does not come when registering
• Forgotten login details
• The account does not include services
• Taking over the account of a deceased person

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Frequently Asked Questions