Email – Manual

In this article you will learn:

• Which services the WEDOS mail servers offer
• What the limits of the email services are
• How to set up and start using email
• Glossary

---

Services offered by the mail server

Email hosting, i.e. space for mailboxes and the server that runs them, is included in the services Webhosting ⧉, Mailhosting ⧉, WMS ⧉ and Hosting WP ⧉ (except the LowCost variants).

It supports the following services:

• Creating an unlimited number of mailboxes
• Storage with a base size of 5 GB (10 GB for NoLimit Extra), expandable up to 0.5 TB
• Sending email via the SMTP protocol
• Receiving messages via the POP3 or IMAP protocols
• Encrypted variants of the protocols: SMTPS, POP3S, IMAPS
• WebMail
• DKIM (automatic) and SPF
• Antispam and antivirus, advanced techniques against attacks
• Blacklist and whitelist
• Automatic replies and rule-based filtering
• Domain catch-all mailbox
• Shared mailboxes for Webhosting aliases

---

Limits of the email services

The following limits apply to the email services:

• Email space of 5 GB (10 GB for NoLimit Extra), additional space available for an extra charge
• Maximum size of an outgoing email including attachments: 100 MB
• Maximum number of emails sent per day: 500 (more information), 50 for Webhosting LowCost
• The SMTP server must not be used for bulk mailing (e.g. newsletters)
• Webhosting aliases share mailboxes (more information)
• The email services do not include: groupware, calendar, data sharing, synchronization, instant messaging, VoIP

---

Getting email up and running

To get email running at WEDOS, follow these steps:

1. Order a service with email support
2. Make sure the DNS is set up correctly
3. Create new mailboxes
4. Log in to WebMail or add the mailbox to your own client

Ordering an email service

To create mailboxes, order one of the following services:

• Mailhosting ⧉: Contains email only. Your website can be hosted elsewhere, or you may not have one at all.
• Webhosting ⧉: Includes space for a website as well as email.
• Hosting WP ⧉ (except the LowCost variants): Webhosting specialized in WordPress.
• WMS ⧉: An alternative to Webhosting with dedicated performance; the email services are identical.

Setting up email on a domain

For email to work properly, set the corresponding MX records and security records on the domain:

• MX records direct incoming mail to the mail servers that process it. The Webhosting, WebSite and Mailhosting services use different MX records. A detailed guide on how to determine and set these records for a service can be found in the article DNS – MX Record. If you want to point the MX records to the service automatically, follow the guide Domains – Pointing DNS to Services. The setting works only if the domain uses WEDOS DNS.

• Security records confirm that emails are sent from servers that the domain trusts (SPF record), refer to security keys (DKIM records), and specify how to handle suspicious messages and where to send reports (DMARC). Some email service providers (Google, Seznam, …) classify emails from a domain without security records as SPAM or reject them outright. A detailed guide to setting up these records can be found in the article Email – SPF, DKIM and DMARC.

Creating mailboxes

Create a new mailbox as follows:

1. Log in to the Customer Administration.
2. In the top menu, select Hosting Services  Mailhosting, Webhosting, WMS or WebSite.
3. Select the service in which you want to create the mailbox.
4. In the left menu, select New email mailbox.
5. Fill in the settings.
6. Click the Create Mailbox button at the top of the page.

Accessing a mailbox

You can access your mail through:

• Online client WebMail: You do not need to configure this client; it is available in your browser and always shows the current state of the mail on the mail server. You can find more information in the article WebMail – Manual.
• Your own desktop or online client: You must connect your own client to the mailbox, usually via the SMTP and POP3/IMAP protocols. You can find the required server addresses, ports and security settings in the article Email – SMTP, POP3 and IMAP.

---

Glossary

• Alias: Another name for a mailbox. 
• Blacklist (Whitelist): A special list of unwanted (wanted) email addresses that the system always rejects (accepts).
• DKIM: A method of securing email communication. For emails sent from our servers, we handle DKIM on our side.
• DMARC: A DNS record that uses DKIM and SPF to validate email messages.
• DNSBL: DNS-based BlackList. A type of spam protection based on blacklisting IP addresses and verifying them via DNS.
• Domain catch-all mailbox: A mailbox that receives emails sent to any non-existent address of the given domain.
• Filter: A rule or set of rules in an email client that lets you automate actions on messages that meet certain conditions.
• IMAP: A mail protocol for receiving email, used in mail clients. It usually leaves downloaded messages on the server. It uses ports 993 and 143.
• Client: A program for receiving and sending email. Some clients also have additional features, such as an address book, a calendar and more.
• Quota: The maximum number or size of emails.
• mail(): A PHP function for sending mail from a website. For it to work correctly, it is important to include among its parameters also the return-path according to this guide.
• Mail server: A specialized server for email. Different activities (sending, receiving) are handled by different mail servers.
• Phishing: Fraudulent emails pretending to be from a different sender than they really are.
• POP: A mail protocol for receiving email, used in mail clients. It usually deletes downloaded messages from the server. It uses ports 995 and 110.
• Attachment: A file attached to an email message.
• Mailbox: A specific email address and the messages assigned to it.
• SMTP: A mail protocol for sending emails from a given mailbox. It is accessed by both email clients and websites (for example, a contact form). It uses port 587.
• Spam: Unsolicited mail.
• SPF: A special DNS record used to verify which servers are authorized to send email from a given domain. You can find more information in the guide to setting up an SPF record.
• WebMail: An online email client based on the RoundCube program, available at https://webmail.wedos.net.

Was this article helpful?

Your feedback helps us improve our articles.

YesNo

Would you like to tell us something about this article? (optional)

Your message goes to the documentation team, who do not reply to it. If you need help, contact us using the contact form. Do not include passwords or personal data.

Leave this field empty