This guide covers handing a service over completely to another person. To change only the billing customer, follow the guide Services – Billing Details.
In this guide, you will learn:
- How to prepare a service for handover to a new owner
- How to transfer a domain to a new owner
- How to transfer a hosting service to a new owner
- Common issues
- Frequently asked questions
Preparing a service for handover
Each service managed from your customer account has details independent of that account. All information needed for operation is stored directly with the service itself.
Changing customer account details or moving a service to another customer does not affect the service’s own details (billing details and owner/operator details).
Before handing over a service, make sure it has the new owner’s billing details. Follow the guide Services – Billing Details.
Change service billing details:
Domain handover
Once the domain has the new owner’s billing details set, you can proceed to the next step: changing the domain owner following the guide Domains – Changing the Owner.
You can then move the domain to the new owner’s customer account following the guide Services – Moving Between Accounts. However, the new owner can also move it themselves using the authorization password, or transfer it to another registrar. A domain transfer generally changes neither the owner nor the DNS servers (NSSET) domain.
Hosting service handover
Once the hosting service has the new owner’s billing details set, you can proceed to the next step: changing the service operator. The process is the same for all hosting services and follows the guide Services – Changing the Operator.
Then move the hosting to the new owner’s customer account following the guide Services – Moving Between Accounts.
Move a service to another customer account:
Common issues
Common service handover issues include:
Invoices go to the original owner
Problem: I transferred a domain to a new owner, but I still receive invoices.
Cause: The two most common causes are that you transferred only the domain and still receive invoices for Webhosting that was not handed over (or vice versa), or you did not permanently change billing details in the system following the guide to changing service billing details.
Solution: For services you do not want to hand over or pay for, terminate it. Services in another customer account can be edited only by its owner or a user authorized to manage those services. If you do not have permission, ask us ⧉to contact the new owner and request an update to the service billing details. The change itself is up to the owner.
Frequently asked questions
Will the new owner see my service history?
The new owner cannot see any service history containing personal details, except the current billing details if you leave your own details there.