This article covers listing all orders and documents in Customer Administration. For other ways to obtain accounting documents, see the article Billing – Sending Accounting Documents.
In this article, you will learn:
Order and document lists
The order list includes all service orders and renewals, Credit Account deposits and additional invoices. Use it primarily to check order status.
Please note: if your services have automatic renewal enabled, the system does not create an order, even if payment from the Credit Accountfails! For such a service, renew it manually.
The document list contains all documents issued for services in the account. It is particularly useful for finding documents of a specific type for a specific period.
To access the lists, follow these steps:
- Log in to Customer Administration ⧉.
- In the top menu, select Billing.
- In the left menu, select Orders or Documents.
The list shows orders or documents for the relevant calendar year. To view older documents, select the corresponding year in the field Archive below the page heading.
Click an order number to open its details. In the order details, you can view or download all documents issued for that order. If the order is unpaid, you can also:
Frequently asked questions
How do I cancel an order?
You can cancel a domain order in Customer Administration by following this guide. For hosting services, request order cancellation customer support.
Why can’t I see the billing details change link in the order details?
The order has a status other than unpaid. You can change billing details only before paying for the order.
Can I share these overviews with other people?
Yes, simply set the person up as an authorized user and grant them access to billing for the relevant services.
How do I export an overview?
In the top right corner of the table, click the down-arrow button (). This displays the formats available for downloading the list.