This guide addresses the transition between WebHosting and WebSite. If you need to switch from one of these services to Mailhosting, follow the instructions for Services - Switching between Webhosting and Mailhosting.
In this guide you will learn:
- Comparison of Webhosting and WebSite services
- How to switch from Web Hosting to WebSite
- How to switch from WebSite to Webhosting
- How to convert emails between WebHosting and WebSite
- Common problems
- Frequently Asked Questions
Comparison of Webhosting and WebSite services
The Webhosting and WebSite services are both used primarily for publishing a website on the Internet and possibly for running e-mails. WebHosting and WebSite are two different services that cannot share the same domain name.
- Web hosting is used to run your own website or web application, or editorial system (WordPress, Joomla, PrestaShop and others). You can run virtually any application using HTML, CSS, JavaScript and PHP. All variants of Webhosting are paid.
- WebSite is a web hosting service that includes a block-based website editor through which you create all of your website content. The basic (Free) version of WebSite is free.
The WebSite service includes its own web hosting. If you want to use it, order it for the domain instead of WebHosting, not at the same time.
Switching from Web Hosting to WebSite
If you want to create a website using WebSite instead of your existing Web hosting, you need to:
If you do not wish to continue using the Web Hosting, please terminate the Web Hosting upon completion of the transition.
Releasing a Web Hosting Domain Name
You can release the Webhosting domain name by renaming the service or removing the alias.
You can rename the webhosting you want to continue using directly to the new domain name by following the instructions Webhosting - Renaming. If you no longer want to use the web host, rename it to a name with an unused subdomain, e.g. staryweb.domena.tld.
When the name of the Webhosting is released, the old site will stop working. FTP, database and internal address will still be accessible.
Setting up a WebSite
Create a WebSite service by filling out the order form ⧉. The system will set up the service within 1 hour of receiving payment (in the case of the Free option within 1 hour of completing the order).
Termination of Web Hosting
If you have no other use for the Web Hosting, terminate it.
You can request a refund for Web Hosting set up no more than 7 days prior to giving notice. Older Web Hosting can only be allowed to expire, but as part of your termination you can request a transfer of the remaining funds to the new WebSite service you have set up. Make your request in the Reason for Termination box, including the name of the service you want to transfer the funds to.
Switching from WebSite to Webhosting
To create a website using Webhosting instead of an existing WebSite, you need to:
If you do not wish to continue using the WebSite, please terminate it after the transition is complete.
Release the WebSite domain name
You release the WebSite domain name by renaming it.
You can rename the WebSite you want to continue using directly to the new domain name by following the instructions in WebSite - Change Domain. If you no longer want to use the WebSite, rename it to a name with an unused subdomain, e.g. staryweb.domena.tld.
When the WebSite name is released, the old site will stop working. The block editor will still be accessible.
Setting up a Web Hosting
Create a web hosting by filling out the order form ⧉. The system will set up the service within 1 hour of receiving payment.
After setting up Webhosting, we recommend activating HTTPS according to this guide.
Termination of WebSite
If you have no other use for the WebSite Service, terminate it.
You may request a refund for a WebSite set up no more than 7 days prior to giving notice. Older WebSites can only be allowed to expire, but as part of your notice you can request a transfer of the remaining funds to the new WebHosting you have set up. Please indicate your request in the Reason for Termination box, including the name of the service you wish to transfer the funds to.
Transfer emails between services
If you have email boxes set up with the original service, they will not be accessible under the original name after the transition between Web Hosting and WebSite. If the new (sub)domain does not exist, no new mail will go to the mailboxes, but the original emails will remain in the mailboxes until they are deleted or the entire service is deleted.
If you need to access emails with the original service, you can use the mail client or WebMail ⧉. Change the login name for the mailbox to a form with the new name of the original service, e.g. info@stary.domena.tld.
Terminated WebHosting or WebSite will be deleted by the system 7 days after expiration.
To keep the emails running, set up identical mailboxes on the new service by following the instructions in Emails - Mailboxes. Then migrate older emails to the new mailboxes using the Emails - Automatic Migration instructions.
For detailed instructions on how to switch between Webhosting and Mailhosting services, see Services - Switching between Webhosting and Mailhosting.
Common problems
Common errors when switching between Web Hosting and WebSite include:
- Existing service order with the same name
- Domain in another customer account
- Displaying an error or old site
Existing order with the same name
Problem: The error message: There is already an order (services) for this domain in the system.
Cause: the system records an existing service or an active service order with a given domain name (alias).
Solution: Make sure that renaming or removing the alias of the original service was done correctly. If the original service name remains, try renaming the service again from a different browser.
If an unpaid order prevents you from renaming or setting up a new service, ask &boxbox support to cancel it.
Domain in another customer account
Problem: Error: domain is in another customer account.
Cause: if you are renaming a service to an existing domain registered with WEDOS or creating a service for this domain, the service and the domain must be at least temporarily in the same customer account.
Solution: Move the domain at least temporarily to your own account using an authorization password or service transfer using a login and ID.
Broken or old website
Problem: An old website or error message is displayed.
Cause: web content is often cached in the browser. The cached site may then display the data of the original site, even though the domain is already pointing to a different hosting.
Webhosting and WebSite have different DNS records of type A and AAAA. The MX records are the same. When renaming and setting up services, you can have the DNS records set up automatically - if you reject the automatic change by unchecking the appropriate box, you must later point the domain to the service.
Solution: If the original site is displayed, try loading it without the browser cache first using the keyboard shortcut Ctrl+Shift+R.
If an error is displayed, point the domain to the new service by following the Domains - Pointing to Services instructions, or manually by following the DNS - Domain Records instructions. Automatic DNS routing only works if the domain has DNS records with us. Otherwise, you must manually set the DNS records according to the provider's instructions. Service addresses can be found in the same table in the Service Detail.
Frequently Asked Questions
I bought a domain with Webhosting and now I can't activate WebSite. Why?
Web hosting and WebSite are different services. WebSite includes its own web hosting, although its administration is not accessible from the customer administration. To use WebSite instead of WebHosting, switch from one service to the other according to these instructions.
What if I want to have both WebSite and content management system on one domain?
You can have a content management system or WebSite on a subdomain, but you must create a separate service for it.