This article covers creating and editing email mailbox settings in the Customer Administration. For general information about how email works, see the article Email – Manual.
In this article you will learn:
- How to create a new email mailbox
- How to edit mailbox settings
- Common problems
- Frequently Asked Questions
Creating a new email mailbox
Create a new email mailbox as follows:
- Log in to the Customer Administration ⧉.
- In the top menu, select Hosting Services Mailhosting, Webhosting, WMS or WebSite.
- Select the service for which you want to create the mailbox.
- In the left menu, select New email mailbox.
- Fill in settings.
- Click the Create Mailbox button at the top of the page.
Create a new mailbox for the service:
Creating mailboxes in bulk
You can also create mailboxes in bulk using the Bulk mailbox creationinterface. Proceed as when creating a new email mailbox, but instead of New email mailbox select the following item in the left menu: Bulk mailbox creation.
Create mailboxes in bulk for the service:
Then continue with these steps:
- In the text field, enter one new mailbox per line in the following format:
mailbox name (without the domain suffix);password
- Confirm the creation of the mailboxes by clicking Submit.
Editing Mailbox Settings
If you need to change the mailbox password, follow the guide Email – Change Password.
In the Customer Administration, you can edit mailbox settings or delete mailboxes:
- Log in to the Customer Administration ⧉.
- In the top menu, select Hosting Services Webhosting, WMS, WebSite or Mailhosting.
- Select the service whose mailbox you want to manage.
- In the left menu, select Email mailboxes.
- Next to the mailbox you want to manage, click the magnifying glass icon for settings, or the cross icon to delete it.
Manage mailboxes for the service:
In this overview you can also see the size of each mailbox and the number of emails sent per day.
In the mailbox detail, you can configure the following:
- New mailbox, or Mailbox address@domain.tld: When creating a new mailbox, enter its name here. You can also enter aliases so that the mailbox works for several email addresses at once.
- Password: Enter or generate (by clicking the key icon) a secure password for the mailbox.
When editing a mailbox, fill in the password and its confirmation only if you want to change it.
- Forwarding: You can forward all messages arriving in this mailbox to another email address. To automatically delete forwarded messages from the mailbox after forwarding, tick the corresponding option.
- Permissions: In this section you can enable (tick) or disable (untick) user login, sending and delivery of emails to the mailbox. You can also set the maximum mailbox size and the limit for sending emails (it cannot be raised above the limits set in the webhosting settings).
- Other settings: Here you can set whether SPAM is filtered into a separate folder, and whether emails from other addresses of the account can be sent via this mailbox.
Sending from any address within the service means that after logging in to this mailbox, you can also send mail from other mailboxes within this webhosting, including nonexistent ones. Set up such a mailbox as an identity.
Common problems
Common problems when managing mailboxes include:
Login to a new mailbox does not work
Problem: We created a new mailbox and cannot log in to it, not even via WebMail ⧉.
Cause: Creating a new mailbox on the mail server can take up to half an hour.
Solution: Wait at least half an hour for the mailbox to be created on the server. If the login problems persist, try changing the password.
No mail arrives in a new mailbox
Problem: We created email mailboxes on a new hosting service, but no mail arrives.
Cause: The most common cause of mail not being delivered is incorrect or missing DNS records of the MX type.
Solution: Check whether the DNS MX records point to WEDOS.
The service has no mailboxes
Problem: My service has no options for creating and managing mailboxes.
Cause: The WebSite Free variant does not include email.
Solution: If you want to use email with this service, choose a higher variant of the service, or order a separate Mailhosting ⧉.
Frequently Asked Questions
How do I access an email mailbox?
You can use our WebMail ⧉ or any email client via IMAP / SMTP.
Can you send me the password to an email mailbox?
We have no access to customers’ passwords. Change the password by following the guide Email – Change Password.